Purusothaman M

Results-driven business development and operations professional with 21+ years of experience across IT, telecom, audio-visual and technology solutions. Experienced in enterprise client management, business development, partner and vendor coordination, service delivery, project execution, customer operations, sales pipeline reporting, stakeholder management and cross-functional coordination across distributed teams. Hands-on experience supporting IT infrastructure, cloud and security solutions, AV services and multi-site operations.

Strong fit for remote roles spanning sales leadership, partnerships, customer success, account management, service delivery and operations.

Business Development Manager - RK Infotech

(2024-11)

• Develop strategic plans to grow the customer base and expand business opportunities for IT solutions.
• Manage client accounts and build long-term relationships through consultative communication and regular follow-up.
• Prepare sales reports, forecasts, pipeline updates and performance analysis for management review.
• Coordinate internal teams for solution delivery, service execution, issue resolution and customer commitments.
• Handle IT infrastructure solutions including cloud and security products and support customer requirement mapping.
• Coordinate with customers, vendors and internal stakeholders to move opportunities from enquiry through proposal and delivery.

Senior Account Manager - Progility Technologies

(2023-09 - 2024-04)

• Managed key customer accounts and coordinated timely service delivery against customer requirements.
• Prepared proposals, quotations, presentations and commercial documentation for customer engagements.
• Maintained sales pipeline and performance reports and provided visibility to senior management.
• Coordinated cross-functional teams and stakeholders to deliver customer requirements and resolve issues.
• Conducted regular client communication through email, virtual meetings and presentations, supporting relationship continuity and account growth.

Assistant Manager - Actis Technologies

(2018-10 - 2023-09)

• Coordinated audio-visual services for corporate meetings and events across multiple locations.
• Managed scheduling, service requests, reporting and operational coordination with a focus on efficient remote processes.
• Maintained inventory, warranty and service documentation and supported operational readiness.
• Acted as liaison between clients, vendors and internal teams to ensure service continuity and timely resolution.
• Planned and coordinated service execution across multi-site environments and supported customer communication.

Associate Territory Manager - HCL Services Ltd

(2013-09 - 2018-03)

• Oversaw operations and service delivery across multiple locations while coordinating with distributed teams.
• Prepared operational reports and monitored performance metrics for management review.
• Coordinated cross-functional teams to support service efficiency, SLA compliance and issue resolution.
• Maintained infrastructure records and operational documentation.
• Supported client communication, escalation handling and resolution of service-related issues.

Circle Lead – Operations - Cynox Networks Pvt Ltd

(2012-12 - 2013-09)

• Managed multi-site operations with focus on service continuity and operational coordination.
• Coordinated vendors and internal teams for issue resolution and service support.
• Maintained operational records, performance tracking and management reports.

Project Manager - Quasar Innovations Pvt Ltd

(2009-06 - 2012-12)

• Managed end-to-end project coordination including planning, execution, tracking and stakeholder communication.
• Maintained project documentation, reports, timelines and action trackers.
• Coordinated vendors, clients and internal stakeholders to support delivery milestones and issue resolution.

Team Lead - Reliance Communications

(2004-12 - 2009-05)

• Coordinated project activities, progress tracking, documentation and stakeholder follow-up.
• Prepared reports and monitored execution against timelines.
• Liaised with stakeholders for approvals, issue resolution and timely completion of activities.

Bachelor of Engineering - Periyar University (2004)

Diploma in Computer Technology - State Board (2000)