Customer Service Professional | 5+ Years Experience | Customer Support, Complaint Resolution, CRM, Banking, Telecom, Customer Satisfaction
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Customer Service Professional with 5+ years of experience in banking, telecom, and e-commerce customer support. Skilled in resolving customer inquiries, handling escalations, managing account-related issues, and delivering excellent customer experiences. Strong communication, problem-solving, and relationship-building skills with a proven track record of achieving quality, productivity, and customer satisfaction targets.
Seeking a challenging opportunity to contribute my expertise while growing professionally in a customer-focused organization.
Over the past 5+ years, I have worked in banking, telecom, and e-commerce customer service. I resolved customer inquiries, handled account-related issues, refunds, replacements, and escalations while ensuring high customer satisfaction. I collaborated with cross-functional teams to resolve complex issues, maintained accurate CRM records, and consistently achieved quality, productivity, and customer satisfaction (CSAT) targets.
I also provided technical support for broadband services and assisted customers with banking and credit card queries, demonstrating strong communication, problem-solving, and customer relationship management skills.
Bachelor of Computer Applications (BCA) from Kalinga University. Completed customer service and process training in telecom, banking, and e-commerce domains. Trained in CRM systems, complaint resolution, customer relationship management, and quality compliance. Continuously enhancing communication, problem-solving, and customer service skills through on-the-job learning and professional experience.
