Raja Shekar

Over 5+ years of experience in Process Associate. Training professional responsible for helping and preparing new employees succeed in the workplace. Experienced in Conventional, FHA, VA, ARM and USDA housing loan applications. Ensure that all the deliverables files meet the highest quality and performance standards. A keen communicator with honed interpersonal, problem solving, Team management and Client relationship management abilities.

Senior Process Associate - Cognizant Technology Solution India Pvt Ltd

(2023-09)

• Contributed to migration projects for HSBC Canada acquisition, ensuring smooth transactions and optimal performance during the integration process.
• On boarding, supporting and maintaining the new mortgages and old mortgages.
• Managed back-end operations and resolving issues or concerns raised by clients throughout the mortgage process in a timely and professional manner.
• Processing mortgage payments received from borrowers, ensuring accuracy and timeliness
• Assigning work and providing day to day work tracking and providing mentor-ship to the team members.
• Supporting for different kind of Mortgage Related Renewals Personal Service Center mortgage payments and activation's.

Senior Process Associate - Adaequare Info Pvt Ltd

(2021-06 - 2023-09)

Core Logic Process

• 2 Years experience in the US mortgage process.
• The process mispostings is totally about title search. We have to identify the mispostings in property is transactions and we update the transactions if any.
• To take up client calls weekly and explain team queries.
• Resolved queries from onshore will be explained to the team in team meetings.
• To do internal OC. Giving updates to the team.

Process Associate - Black knight Financial Services Pvt Ltd. (BKFS)

(2016-06 - 2019-11)

The premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle.

• Analyze all financial, credit, assets and property appraisals to determine that all documentation that was approved meet all guidelines.
• Conducting Process Audit to reduce non-compliances & achieve customer satisfaction.
• Responsible for maintaining client desired team quality.
• Responsible for making every associate understands and keeping them up to date with process related updates by client
• Reviewing of financial statements, personal tax returns, credit reports, applicable ratios (i.e.Debt ratios) & other supporting documentation to ensure compliance with company and investor standards.
• Ability to achieve the goals of the company without compromising ethical obligations to the customer or business.

B.SC - MECs - Avanthi Degree College (2014)

E.E.T - vocational - GOVT Jr College (2011)

SSC - Saraswathi High School (2008)