Rajesh Khatri
Visa Operations Manager | NonImmigration & Travel Services Professional
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About
Results-driven Visa Operations and Travel Management professional with over 12 years of experience managing visa processing, immigration services, consular submissions, customer service operations, and travel documentation across multiple countries. Proven expertise in leading teams, optimizing visa workflows, ensuring compliance with embassy and VFS requirements, and delivering exceptional client service. Experienced in handling Tourist, Business, Family Visit, and Short-Term Visa categories while maintaining high operational accuracy and service standards.
Experience
Assistant Manager - Trinity Air Tours and Travel Pvt. Ltd. - Mumbai
(2023-03)
- Lead visa processing operations for Tourist, Business, Family Visit, and Short-Term Visa categories.
- Supervise and mentor a team handling end-to-end visa applications.
- Ensure compliance with embassy, consulate, and VFS requirements.
- Manage escalations and provide solutions for complex visa cases.
- Monitor operational performance and maintain service quality standards.
- Successfully managed high-volume visa applications while maintaining accuracy and turnaround times.
- Improved team productivity through workflow monitoring and process enhancements.
Executive Officer - Onevasco World Wide Private Limited - Mumbai
(2021-11 - 2023-03)
- Managed visa processing activities for individual and corporate clients.
- Coordinated with VFS centers and embassy channels.
- Assisted clients with documentation and application requirements.
- Promoted value-added travel and visa support services.
- Maintained high customer satisfaction through efficient case handling and issue resolution.
- Reduced application errors through detailed document verification.
Assistant Manager - Gilpin Tour and Travel Management - Pune
(2019-08 - 2020-03)
- Managed tourist and business visa applications for corporate and retail clients.
- Coordinated with travel desks and client representatives to obtain documentation.
- Conducted document verification and application quality checks.
- Ensured timely submission and processing of visa applications.
- Delivered smooth end-to-end visa processing for multiple client accounts.
- Improved communication between clients and travel coordinators.
Assistant Manager - Setguru Travel & Tours Pvt. Ltd. (Time & Legends Pvt. Ltd.) - Pune
(2018-07 - 2019-08)
- Managed visa-related website projects and operational processes.
- Coordinated with internal teams to improve service delivery.
- Led a team responsible for visa application processing and reporting.
- Presented operational updates and performance reports to management.
- Supported process improvements for online visa services.
- Enhanced operational efficiency through team coordination and monitoring.
Visa Specialist - VisaHQ India Service Pvt. Ltd. - Mumbai
(2014-05 - 2018-07)
- Managed tourist and business visa applications.
- Coordinated embassy submissions and application tracking.
- Provided visa consultation and documentation guidance.
- Maintained compliance with changing immigration requirements.
- Successfully handled complex visa cases across multiple destinations.
- Developed strong knowledge of international visa regulations.
Operational Officer - VFS Global India Pvt. Ltd. (USA Visa Application Centre) - Mumbai
(2013-02 - 2014-05)
- Managed front-office visa application processing activities.
- Assisted applicants with documentation and procedural requirements.
- Ensured service quality and customer satisfaction standards.
- Maintained operational compliance and record accuracy.
Education
Master of Commerce - M.Com - S.S.T College, Ulhasnagar (2014-01 - 2016-12)
