Rajesh Sheshadri

Accomplished in diversifying training programmes and expanding course offerings to handle larger numbers of enrolees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organisational abilities and proactive approach.

Outgoing individual with strong presentation and rapport building skills. Tackles challenges with collaborative and analytical style. Demonstrates dedicated and adaptable approach to achieve results.

. Performing BAB audits, L&D audits PAN India for vendors and in house

. Automating entire L&D functionality (Agent BOT assist, AQM)

· Setting up end-to-end Learning & Development Dept by Gen-AI feature

· Recruitment, capacity planning and cost mitigation for the L&D team

· Automating the entire process by Gen-AI DT and other functionalities

· Deployed various tools(LMS/KMS, Agent assist BOT, AQM)

· Various projects to enhance customer and supplier satisfaction via video learning

· Handling detailed AI projects to automate all the training domains end-to-end

· Empowering the systems to be capable of handling auto-assignment claims

· Coordinating with different dependency teams for the better business forecast

· Special workshops to enhance the skills of mid-level management

· Hands-on experience with content development and designing KB tool

· Training models for top-level management (Fish philosophy, Bloom’s taxonomy)

· Special training on SCM tools (In-house)

· Content development and devising SOP for various process

· CHRO training and overall process level BAB audits

· Overall program management for L&D, Ops, quality, product and tech teams

· End to end digital marketing and FOS setup

· Achieving the business metrics in terms of cost benefits

· Managing the NPS for the overall business

· Program managing the entire process end to end

MBA with 12 years of Training experience