Rajesh Thalla

Over All 5+ years of experience in the IT industry and more than 4+ years specializing in ServiceNow Administration and Development, I bring a strong proficiency in IT ServiceManagement (ITSM), and ITIL process,to drive impactfulsolutions and enhancements within a dynamic organization. Seeking to utilize my deep expertise in ServiceNow to optimize IT processes.

• Worked on customizing Incident, Problem and Change management screens using Client Scripts, UI Policies, UI Actions and Business Rules.
• Worked on Incident management, Knowledge management, Service level management and Request fulfilment.
• Service-Now consultation and implementation

I am a graduate engineer.