Raju K

Seeking to utilize my previous work experience managing successful restaurants to provide the right leadership and guidance to my team.

Operation Manager at AAG Group of Companies (2026-01 – Present)

• Assists in daily restaurant operations
• Manages staff
• Handles customer issues
• Inventory Control

Restaurant Manager at By Naz Food Concepts LLP (2024-08 – 2025-11)

• Assists in daily restaurant operations
• Oversee and assist in the smooth running of the restaurant, including opening and closing procedures, ensuring cleanliness, and maintaining a positive atmosphere
• Manages staff
• Assist in hiring, training, and mentoring staff members, scheduling shifts and addressing employee concerns
• Handles customer issues
• Handle customer inquiries and complaints professionally, ensuring a positive dining experience
• Ensures compliance
• Ensure the restaurant adheres to all relevant health and safety regulations, as well as company policies and procedures
• Inventory Control
• Assist in mitigating inventory, placing orders for supplies, and ensuring adequate stock levels
• Financial Management
• Assist in managing finances, including processing payroll, balancing cash registers, and tracking income and expenses

Restaurant Manager at Junior Kuppanna (2023-12 – 2024-07)

• Keep detailed records of daily, weekly, and monthly costs and revenues
• Prepare reports on sales, expenses, and other relevant data
• Coordinate communication between front of the house and back of the house staff
• Prepare shift schedules
• Process payroll for all restaurant staff
• Arrange for new employee's proper onboarding
• Ensure that food safety and hygiene standards are followed
• Ensure that food quality and service standards are maintained
• Gather guest's feedback and recommend improvements to our menus
• Experience in Banquet event planning and execution for weddings, events, and corporate meetings
• As a Banquet Service Manager oversees décor, layouts add to the look and feel of the venue

Assistant Front Office Manager at Hotel Mars Deluxe (2022-10 – 2023-11)

• Acts as the right hand to the Front Office Manager
• Supervise daily operations, manage staff, and resolve guest complaints
• Ensure check-ins and check-outs run smoothly and handle high-level customer service
• Handle difficult guest complaints, such as room problems or billing errors
• Review hotel occupancy, manage room assignments, and approve room upgrades
• Worked closely with Housekeeping to ensure rooms are cleaned on time and with Sales/Revenue to maximize room sales
• Create daily reports on hotel occupancy and guest feedback
• Prepare shift schedules

Food Court Manager at Cognizant (2014-03 – 2022-09)

• Quality & Safety: Ensure that all food stalls follow strict hygiene and safety rules, such as regular kitchen inspections and proper food storage
• Vendor Coordination: Manage relationships with the different food stall owners to make sure they follow mall or building rules and maintain high service standards
• Customer Experience: Ensure the seating areas are clean, tables are cleared quickly, and trash bins are emptied regularly
• Staff Management: Supervise cleaning crews, security, and administrative staff. Create shift schedules and monitor daily performance
• Inventory & Sales: Track foot traffic, analyze sales data, and manage supplies like napkins, trays, and cleaning products

Bachelor of Computer Applications in BCA – Sri Krishna Devaraya University (2012)