Rakesh Chaubey

Enterprise technology leader with approximately 19 years of progressive experience spanning IT infrastructure and operations, enterprise applications, cybersecurity, hybrid cloud, technology transformation and multi-location service delivery. Experienced in translating business requirements into practical IT programs, guiding implementation partners, maintaining critical infrastructure and building dependable enterprise technology services. Leadership experience includes a 10-member internal team and coordination of approximately 20 technology vendors.

Combines hands-on foundations in servers, networks and systems administration with management of IT projects, procurement, budgets, licensing, SLA performance, technology risk, backup and disaster recovery. Contributed on the enterprise owner side to SAP S/4HANA transformation, cloud/workplace modernization and customer-facing digital platforms. PMP, CISM, Microsoft Azure Administrator and SAP S/4HANA MM credentials; MBA and IIM Visakhapatnam Global Senior Leadership Programme.

Target executive / leadership positions: Head of IT / IT Director • GM / AGM – IT • Head – IT Infrastructure & Operations • IT Service Delivery Head • Digital Transformation / Enterprise Technology Leader • ERP / SAP IT Leadership • CIO-track roles

Manager – IT - AAVANTIKA GAS LIMITED (AGL) - Indore / Multi-location

(2015-08)

• Led enterprise IT planning, infrastructure services and digital transformation initiatives supporting business operations across Indore, Ujjain and Gwalior.
• Coordinated 10 team members and approximately 20 vendors; balanced service requests, infrastructure issues, implementation timelines and stakeholder expectations.
• Managed technical operations across data-center services, Windows/server platforms, storage, VMware, backup, MPLS, VPN and LAN/WAN environments.
• Coordinated security enhancements, IT audits, access administration, risk evaluation, incident handling and recovery preparedness.
• Worked with procurement, finance and business teams on annual technology planning inputs, purchase requirements, contract evaluation, vendor negotiation, licensing and SLA governance.
• Supported enterprise SAP S/4HANA program through secure connectivity, business-user coordination, implementation partner liaison, UAT, training and adoption.
• Coordinated improvements in enterprise applications and customer digital services, with focus on operational availability, user experience and support continuity.
• Applied cross-functional operational coordination and process-improvement perspective.

Manager – IT Projects & Operations - ITRPL - Indore

(2014-01 - 2015-08)

• Managed IT infrastructure and project coordination, systems administration, end-user services, vendor support and incident resolution.
• Supported technology planning, service availability, stakeholder coordination and execution of operational IT initiatives.

Server Administrator L2 - CapitalVia Global Research Ltd. - Indore

(2013-06 - 2014-01)

• Delivered L2 server administration, performance troubleshooting, incident response and availability-focused infrastructure support.

Senior System Administrator - Comtel Technologies Pvt. Ltd. - Indore

(2008-05 - 2013-06)

• Administered servers, enterprise networks, user computing and support operations, building hands-on infrastructure and problem-resolution experience.

System Administrator - Shri Venkateshwar Institute of Technology - Indore

(2007-07 - 2008-05)

• Supported system and network administration, user services and day-to-day institutional IT operations.

MBA - Devi Ahilya Vishwavidyalaya (2013)

PGDCA - Maharishi Mahesh Yogi Vedic Vishwavidyalaya (2015)

Global Senior Leadership Programme - Batch 3 - IIM Visakhapatnam