Operations Manager at PowerTrac Corp. (2025-01 – Present)
Power back-up Solutions
- Managed daily operations & start to finish service complaints.
- Managed Customer Relationships, personally, for service & future sales prospects.
- Monitored Spare parts & Service Inventory.
- Managed technician & staff's duties & reviewed their work productivity.
- Coordinated with partner clients to meet business requirements.
Collections Specialist at Credence Resource Mgmt. (2017-01 – 2025-01)
- Managed collections & dispute resolution for U.S. telecom clients.
- Negotiated payments & set up installment schedules for customers.
- Identified potential risk accounts & taken necessary action.
Customer Support at TechMahindra (2016-01 – 2017-01)
- Provided technical and non-technical assistance for UK Telecom clients.
- Managed troubleshooting, billing, and service upgrade queries.
Customer Support at Open Destination (2016-01 – 2016-12)
- Technical support to hotels and travel companies.
- Assisted customers to configure and set up changes.
Senior Associate at Altisource Business Solutions (2012-01 – 2015-12)
Mortgage insurance operations for J.P. Morgan Chase Bank.
- Ensure policy accuracy, renewals and claims processing.
Service Advisor at Counto Honda Motors (2008-01 – 2012-12)
- Identify vehicle service needs & prepare job cards and estimates.
- Conduct pre and post service vehicle inspection.
