Ranveer Sandhu

Results-driven Healthcare Operations & Business Development Leader with 22+ years experience in Pharmaceutical sales, Hospital operations, Administration, Business development, and patient acquisition across multi-specialty hospitals, eye care networks, and pharma sales. Proven record of driving patient inflow, referral partnerships, and revenue growth while ensuring regulatory compliance and high-quality patient care. Skilled in digital healthcare marketing, hospital operations management, and strategic planning.

Regional Operations Head at Empathy Solutions (2023-07 – Present)

• Directed regional hospital operations & business development across Uttarakhand.
• Managed budgets, staff performance & compliance for multiple hospital units.
• Introduced performance monitoring system, improving departmental efficiency & patient satisfaction.
• Designed and executed operations & marketing strategy, aligning with corporate growth objectives.
• Expanded referral networks, increasing patient inflow by 15% within one year.
• Implemented digital outreach campaigns (SEO, social media, patient education) boosting brand presence.

Administrator at Dr Shroff's Charity Eye Hospitals (2020-04 – 2023-06)

• Operations Management by ensuring efficient functioning of all departments, including OPD, IPD, and OT's.
• Staff Management by handling human resources operations, talent acquisition, staff grievances & retention.
• Facility & Vendor Management by maintaining hospital infrastructure, ensure medical equipment is serviced, and manage support services like security and housekeeping.
• Compliance & Audits by maintaining strict adherence to medical regulations, labor laws, and internal hospital policies.
• Patient Care & Feedback by monitoring patient satisfaction, address service complaints, uphold a clean, safe environment.
• Financials & Inventory by supervising inventory/stock levels, budget preparation, and oversee procurement.

General Manager – Marketing & Business Development at Park Hospital (2018-07 – 2020-03)

• Healthcare Business Development & Referral Networks
• Drove annual growth in patient acquisition through digital & offline marketing campaigns.
• Negotiated partnerships with Trade, corporates & PSUs, expanding revenue channels.
• Strengthened hospital's regional visibility through targeted campaigns.
• Maintain patient flow & referral management systems.

Sr. Manager – Marketing at Metro Hospitals & Heart Institute (2013-10 – 2018-06)

• Managed Trade, Corporate & PSU'S business, patient referral programs, contributing to 20%+ annual growth.
• Designed innovative community outreach campaigns, increasing patient walk-ins by 22%.
• Mentored and developed junior sales and outreach staff.
• Developing & executing ATL, BTL & Digital marketing activities.

Manager – Operations & Business Development at Eye-Q Superspeciality Eye Hospitals (2008-01 – 2013-09)

• Supervise and coordinate the hospital's day-to-day operations to ensure high performance and efficiency.
• Develop and implement policies, procedures, and best practices to improve workflows and patient care.
• Manage budgets and resources, ensuring cost-effective use and financial stability.
• Ensure the hospital adheres to all healthcare regulations, licensing requirements, and quality standards.
• Identify new business opportunities and partnerships to expand the hospital's services.
• Achieved Certificate of Merit for outstanding business performance.

Business Manager (Respiratory Division) at CIPLA Ltd. (2003-10 – 2007-12)

• Client acquisition and customer engagement
• Monitoring pharma sales representatives in their designated territory
• Analyze product performance
• Competitor analysis and monitoring
• Data-driven sales forecasting
• Team building and skill enhancement

B.Sc. in Computer Science – Gurukul University (2001)

M.Sc. in Computer Science – Kurukshetra University (2003)

MCA in Computer Applications – Kurukshetra University (2004)

Executive MBA in Marketing – NIBM (2010)