Ravi N

With over 15 years of Automotive Dealership Management experience, skilled in establishing and leading successful operations, increasing revenue, and overseeing all aspects of dealership operations. Recognized for outstanding sales, service, and satisfaction by OEM. Proficient in recruiting, training teams, and implementing business strategies. Demonstrates strong leadership, negotiation, customer service, and communication skills.

Chief Executive Officer - Mercedes Benz (City Star) - Raipur, Chhattisgarh

(2023-04)

• Played a pivotal role in launching dealership operations from scratch, building a high-performance, customer-centric business model that delivered sustained growth and profitability.
• Provided strategic direction across all functions—Sales, Customer Service, Finance, Marketing, and Accounting—to ensure seamless, integrated dealership management.
• Spearheaded the formation of robust teams, fostering a culture of excellence, accountability, and innovation to elevate the overall dealership experience.
• Championed new initiatives in customer service and brand positioning, strengthening market reputation and forging lasting client relationships.
• Established Mercedes-Benz Raipur as the No.1 brand and market leader, maintaining the position for the last two years.

Lead Customer Services - Mercedes Benz (City Star) - Raipur, Chhattisgarh

(2019-06 - 2023-03)

• Took ownership of Mercedes's service business planning and strategy to enhance after-sales market share and customer satisfaction.
• Spearheaded the after-sales interface, ensuring revenue targets were met and customer concerns were addressed to maintain a high level of satisfaction.

Service Head - Jaguar Land Rover (Satyam Balajee) - Raipur, Chhattisgarh

(2015-11 - 2019-06)

• Enhanced customer satisfaction leading to increased sales of new and used cars.
• Trained and promoted employees for higher contributions.
• Improved service retention by 15% through personalized service.
• Coordinated with sales teams, top management, and other departments for smooth operations and customer satisfaction.
• Reviewed KPIs to ensure target achievement

General Manager, Customer Services - Toyota (Akshay Toyota) - Raipur, Chhattisgarh

(2011-08 - 2015-11)

• Responsible for customer satisfaction, after-sales revenue generation, project timeline management, team recruitment and training.
• Implemented programs for operational efficiency and productivity improvement, such as Express Maintenance and BP - Pro.
• Negotiated with vendors for cost reduction, managed warranty claims, and interacted with customers for satisfaction and retention.

Bachelor of Technology - Mechanical - JNT University (2009)

Higher Secondary - Maths - Board of Intermediate (2005)