Ravindra Yadav

• Seasoned professional, 16+ years of Global exposure in the Finance & Education Sector, blend of

  Technical (Google Studio, Airtable, Redash, SurveyMonkey ) NPS score and Operational expertise.

• Utilized CRM software (TATA Tele, LeadSquared) to provide in depth and customized information regarding our multi discipline education programs to executives, update and maintain students information, ensuring data accuracy and accessibility.
• Organized and participated in marketing feedback meetings, contributing valuable insights to improve program effectiveness.
• Collaborated with cross-functional teams to address client concerns and improve the learning experience
• Demonstrated strong multitasking abilities, encompassing consultative sales, timely payment management, and enrollment/admission processes.
• Optimizing sales funnel to improve the conversion rate by 58%
• Developed best practices for customer interaction, including creating standard FAQs to capture value and recommend appropriate programs
• Focus on customer satisfaction by Automation & Process improvement. The attitude of going above and beyond departmental standards to boost business and customer satisfaction ratings through process reengineering and the creation of an engaging digital customer journey to deliver the greatest experience

• Head: Academic Operations

  Zee5-Eduauraa Technologies Pvt. Ltd, Mumbai

TG Campus-Greenpoint Global, Mumba

• MBA: Banking And Finance

  Vinayaka Missions Research Foundation

• Bachelor of Science

  M P Bhoj Open University - Bhopal