Renu Jadoun

Customer Support Executive with 3+ years of experience in chat support, backend operations, and client coordination in BPO and service-based environments. Currently providing real-time chat support for the Doordash process at TaskUs, consistently meeting KPIs such as AHT, FCR, and DWR while resolving order, delivery, refund, and account-related issues efficiently. Previously handled backend support at Enoah I Solution, coordinating with hospitals and clinics to collect medical records for insurance processing, ensuring timely follow-ups, accurate documentation, and SLA compliance.

Also experienced as a Recruiter at LanceSoft, strengthening communication, multitasking, stakeholder coordination, and problem-solving skills. Proven ability to manage high-volume workloads, handle escalations, and deliver customer-focused solutions with accuracy and empathy.

Customer Care Executive - TaskUs India Private Limited - Indore, MP

(2024-11)

• Provided real-time chat support to customers in the Doordash process, handling high-volume interactions efficiently.
• Resolved order, delivery, refund, and account-related concerns through clear and empathetic written communication.
• Consistently achieved KPI targets including AHT (Average Handle Time), FCR (First Contact Resolution), and DWR.
• Maintained high quality scores in AHT under 5.75 while managing 60+ chats per shift.
• Ensured precise and detailed case documentation to maintain strong DWR and compliance standards.
• Handled escalated chats professionally, de-escalating frustrated customers and ensuring positive outcomes.
• Coordinated with delivery partners, merchants, and internal teams to resolve complex cases.
• Demonstrated strong multitasking skills by managing multiple concurrent chat sessions.

Recruiter - LanceSoft Inc. - Indore, MP

(2023-08 - 2024-07)

• Develop sustainable talent acquisition and hiring plans and strategies.
• Source and find candidates qualified for open positions.
• Full lifecycle recruiting experience - understanding the job order, sourcing, and qualifying the right candidates, handling negotiations, and closing deals.
• Compose candidate skill summaries and perform due diligence steps including reference checks prior to submitting candidates to account managers.
• Work on technical job orders and conduct sourcing and requirement-specific technical screenings.
• Search and short-list candidates from job boards, search engines using different search techniques such as Boolean strings.
• Prepare submittal documents for each shortlisted candidate and schedule interviews.
• Communicate with candidates throughout the hiring process.
• Maintain daily and weekly client reports.

Customer Support Executive – Backend Operations - Enoah I Solution - Indore, MP

(2021-10 - 2023-04)

• Handled outbound coordination with hospitals and clinics to obtain medical records for insurance claim processing.
• Ensured timely follow-ups and case closures while meeting defined TAT and quality standards.
• Maintained accurate documentation and system updates to support seamless customer service operations.
• Collaborated with cross-functional teams to resolve record discrepancies and expedite claim approvals.
• Demonstrated strong communication and problem-solving skills in a fast-paced backend support.
• Maintained high accuracy rate in documentation and compliance processes.

Bachelor's - Commerce with Taxation - Shree Atal Bihari Vajpayee government arts & commerce college (2018 - 2018)