Reshma Banu
Customer Relationship officer
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About
A result oriented professional with overall 7+ years of experience. Excellent exposure to Customer handline, Windows operating system support, returns and management, Reports and Dashboards / tracking tools and client co-ordination. Well organized and flexible with a sense of diplomatic approach.
Skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals. Possesses communication & organizational skills with demonstrated abilities in team management & client relationship management.
Experience
Customer Relationship officer - TITAN CORPORATE OFFICE
(2019-06)
- Handling online leads & converting them into sale
- Looking into the functional area of Titan Eye Plus
- Providing seamless experience to customers over the phone to increase sales value
- Converting online leads in to a successful store visit
- Handling escalation calls
Specialist - Flipkart internet PVT LTD
(2014-09 - 2017-12)
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Relationship Executive - Bharath Matrimony
(2011-09 - 2014-08)
- Generate sales leads
- Meet personal/customer service team sales targets and call handling quotas
- Generating sales leads that develop into new customers
- Meeting sales target every month
- Handling team of 15members as and when required
Customer Service Associate - Sparsh BPO
(2008-05 - 2009-05)
- Worked as CSR for CITI FINANCE Clients (Banking & Loan Domain For Collection Department)
- Interaction with Clients
- Maintenance of Databases, Client Sourcing Files, MIS, Attendance reports
- Handling escalation calls
Education
S.S.L.C - Quwathul Islam Girls English high school Bangalore
P.U.C - BNES PU College Bangalore
BCA - Bachelors Of Computer Application
