Reshmi Puthanvalappil

HR Operations professional with over 5 years of experience delivering employee lifecycle support across the UK, Ireland and the Netherlands. Responsible for HR operations for a UK territory of 2,000+ active employees within a 200+ store retail network, covering onboarding, Right to Work compliance, contractual changes, statutory pay administration and payroll inputs. Committed to accurate, audit ready records and dependable resolution of employee queries.

HR Administrator (UK, Ireland & Netherlands) at CeX WeBuy Entertainment (2022-11 – Present)

• Run HR operations for the UK territory of 2,000+ active employees, alongside Ireland, the Netherlands and KidX, across a retail network of 200+ stores.
• Own the full employee lifecycle, from new starter onboarding, Right to Work checks and contract issuance through to probationary documentation, contractual changes and leaver processing.
• Manage timesheets, holidays and sickness queries, including SSP and sick pay, and administer maternity, paternity and shared parental pay.
• Process payroll deductions and payments, including Attachment of Earnings Orders (AEO), DWP Direct Earnings Attachments (DEA) and CMS child maintenance deductions, as well as staff floats, loans and advances.
• Respond to and resolve employee queries on contracts, pay, absence and HR policy through HR case management, keeping turnaround quick and communication clear.
• Act as the primary HR point of contact for employees in the Netherlands, managing contracts, queries and HR administration in line with local employment practice.
• Independently run HR operations and payroll support for KidX as sole HR contact, from hire through to leaver.
• Keep HRIS data and employee records accurate, complete and audit ready, supporting Right to Work, visa and GDPR compliance across all entities.
• Supply accurate starter, change, absence, deduction and leaver data for the 4 weekly payroll cycle, so payroll runs on time with accurate first time inputs.
• Work onsite with teams at London HQ and stores across Scotland, using first hand retail insight to make HR and payroll processes cleaner and more accurate.

HR Generalist at Sate Development (2021-08 – 2022-09)

• Ran full cycle recruitment and onboarding alongside HR administration, attendance, vendor coordination and payroll support.
• Prepared employee documentation including offer letters, salary revision letters and relieving letters, and coordinated lifecycle activity across departments.

HR Executive at Group Futurista (2020-11 – 2021-07)

• Supported daily HR operations across recruitment, employee engagement, attendance management, payroll processing and HR documentation.
• Assisted with lifecycle activity, policy administration and performance management cycles, keeping employee records accurate and current.

Master of Management Studies – MET Institute of Management, Mumbai University (2026-05)

Bachelor of Management Studies – Tolani College of Commerce, Mumbai University (2018 – 2021)