Rinki Suri

Seeking a challenging positive career in back office/front office a quality environment where my knowledge and experienced Customer Support Professional with 6+ years in Voice Process, Tele calling, and Front Office roles. Proven track record in handling 60+ daily customer interactions, resolving complaints with empathy, and maintaining 99% data accuracy. Skilled in CRM tools, MS Office, and coordinating between clients & internal teams.

Seeking to leverage communication and problem-solving strengths in a Customer Support role.

Experience can be shared and enriched. Looking for the opportunity where I can operations and administration improves my skills bringing out the best of my talent and efforts.

Computer Operator / Admin Support - Baby Martin International School

(2019-01)

• Managed 40+ daily calls from parents regarding admissions, fees, and student concerns
• Resolved parent complaints through calm communication, reducing escalations by 30%
• Maintained accurate student records for 500+ entries in MS Excel & school CRM
• Coordinated between teaching staff and parents for timely issue resolution

Auditor - VVU Department - IndusInd Bank

(2015-01 - 2018-12)

• Verified customer documents and KYC data with 100% accuracy to ensure compliance
• Coordinated with branch teams to resolve discrepancies in customer records
• Handled backend customer data queries supporting frontline support teams

Customer Care Executive - AEGIS

(2011-01 - 2015-12)

• Handled 60+ inbound customer calls daily for telecom process with 90% First Call Resolution
• Addressed billing, network, and service complaints; de-escalated irate customers effectively
• Updated customer interactions in CRM, ensuring complete documentation & TAT compliance
• Recognized by TL for maintaining high CSAT scores and professional call etiquette

Front Office Executive - Zee Star Group Investment Company

(2008-01 - 2010-12)

• First point of contact for walk-in clients; handled queries related to investment products
• Scheduled appointments, managed client follow-ups, and maintained visitor records
• Coordinated with sales team to ensure smooth client onboarding experience

Tele Caller - India Info Line Pvt. Ltd.

(2006-01 - 2007-12)

• Conducted 80+ outbound calls daily for financial products; explained features to prospects
• Achieved monthly lead generation targets through persuasive communication
• Updated client responses in database with zero error rate

B.A. - Lucknow University (2005)

Diploma - MS Office, Word, Excel & Internet