Swetha S
Customer Support / Voice Process Professional
Talent
Villupuram, Tamil NaduMember since June 19, 2026
Customer Handling & Problem SolvingCommunication SkillsMS WordExcelActive Listening & Team CollaborationSales & Upselling Techniques
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Customer Handling & Problem SolvingCommunication SkillsMS WordExcelActive Listening & Team Collaboration
About
Dedicated and customer-focused professional with experience in retail operations and customer handling, seeking a Customer Support / Voice Process role. Strong communication skills with the ability to resolve customer issues efficiently and deliver quality service.
Experience
Store In-Charge - FirstCry - Villupuram
(2022-06)
- Managed daily store operations and ensured smooth functioning
- Handled customer queries and provided effective solutions
- Led sales team to achieve targets and improve performance
- Managed inventory, stock control, and billing processes
- Trained and guided new employees
- Improved customer satisfaction through better service
Business Development Executive - IDBI Bank - Villupuram
(2025-08)
- Assisted customers with banking services and queries
- Handled documentation and data entry work
- Maintained records using MS Word and Excel
- Supported sales and customer engagement activities
Education
B.Ed - Teacher Education - VPN college of teacher education (2026)
B.Sc - Zoology - Arignar Anna Government Arts College (2023)
12th Standard (2020)
10th Standard (2018)
Skills
Customer Support / Voice Process Professional
