Ritu Mitra

Versatile professional with experience in HR, administration, guest relations, and front-office operations. Strong in communication, coordination, customer handling, and maintaining smooth day-to-day operations with a professional approach.

Guest Service Associate (GSA) - JW Marriott - Pune, India

(2017-04 - 2018-04)

• Managed guest check-in and check-out procedures while maintaining accurate records.
• Handled front desk operations, including guest calls, room reservations, and room service coordination.
• Assisted with documentation and profile updates for foreign guests, ensuring compliance with hotel policies

Guest Service Associate (GSA) - Zuri Whitefield - Bangalore, India

(2018-05 - 2019-03)

• Welcomed and assisted guests, ensuring a seamless and pleasant experience throughout their stay.
• Handled guest queries, complaints, room service orders, and reservation requests efficiently.

HR Recruiter - United E Services - Kolkata, India

(2019-04 - 2019-12)

• Coordinated with the HR Manager to support the recruitment process.
• Conducted telephonic interviews and candidate screening.
• Scheduled interviews and maintained communication with candidates.
• Assisted in maintaining candidate records and recruitment documentation.

HR Manager - Join Us Tech Soft Pvt Ltd - Kolkata, India

(2020-01 - 2020-12)

• conducted interviews and managed the recruitment process.
• Prepared and issued Offer Letters and Joining Letters.
• Managed employee induction and onboarding activities.
• Handled administrative operations and employee records.
• Maintained salary sheets and payroll-related documentation.
• Managed employee attendance and leave records.
• Ensured smooth day-to-day HR and administrative functions.
• Managed inventory and timely procurement of stationery, housekeeping, and office supplies

HR Manager - Pas Digital Technologies Pvt Ltd - Kolkata, India

(2021-01 - 2023-02)

• Managed end-to-end recruitment, including interviews and candidate selection.
• Conducted employee induction and onboarding programs.
• Prepared and issued Offer Letters and Joining Letters.
• Maintained employee salary sheets and payroll records.
• Managed inventory and timely procurement of stationery, housekeeping, and office supplies.
• Monitored stock levels and placed orders to maintain adequate inventory.

HR Manager - Digital Mitro Pvt Ltd - Kolkata, India

(2023-03 - 2023-10)

• conducted interviews and managed the end-to-end recruitment process.
• Prepared and issued Offer Letters, Joining Letters, and Letters of Intent (LOI).
• Managed employee onboarding, exit formalities, attendance, and salary records.
• Managed inventory and timely procurement of stationery, housekeeping, and office supplies.
• Handled administrative operations and maintained HR documentation

Senior HR Recruiter - YB Yellow Box - Kolkata, India

(2024-04)

As a Senior HR Recruiter at YB Yellow Box, I specialize in hiring for direct payroll roles at Flipkart across Business Development, SEO, Marketing, Key Account Management, Gift Cards, SM 1 Planning, and Inventory Planning. I efficiently manage the end-to-end recruitment process to identify and secure top-tier talent.

• I work closely with department leaders and hire managers to align recruitment strategies with business objectives, ensuring a streamlined and efficient hiring process.
• Managed petty cash and maintained accurate records of daily expenses. Coordinated and managed manpower to ensure smooth day-to-day operations.
• Managed inventory and timely procurement of stationery, housekeeping, and office supplies.
• Monitored stock levels and placed orders to maintain adequate inventory.
• Resolved day-to-day administrative and facility-related issues efficiently.
• Coordinated with vendors and internal teams for smooth administrative operations.

Client relation and operations - Tag Savvy pvt.ltd

(2026-09)

• Manage and coordinate meeting schedules, appointments, and client interactions.
• Handle day-to-day operational and administrative activities to ensure smooth office functioning.
• Manage manpower and staff allocation, attendance, leave, and daily workforce requirements.
• Coordinate with different teams and staff to ensure operational efficiency and timely task completion.
• Maintain client relationships by handling investor and client queries, requirements, and follow-ups.
• Coordinate with investors and clients for meetings, site visits, updates, and ongoing requirements.
• Handle documentation, records, reports, and other administrative processes.
• Monitor office facilities, vendors, supplies, and general operational requirements.
• Address client concerns and coordinate with internal teams to ensure timely resolution.
• Support management in maintaining smooth coordination between clients, staff, and operations.

H.S PASSED (10+2) - Durgapur Govt.

1 Year Diploma - Aviation Hospitality Travel and Tourism - Frank Finn Institute of Airhostess Training Kolkata (West Bengal)

Graduate Pursing