Riyaz Kadiwala
Customer Support Executive
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About
Results-driven Customer Support & Operations Professional with over 8 years of cross-industry experience across healthcare, automotive, and telecom. Proven track record of boosting client satisfaction, streamlining daily workflows, and resolving complex queries with speed and empathy.
Experience
Customer Support Executive at Shivam Autozone Pvt. Ltd. (2026-06 – 2026-09)
- Booked appointments for car-related services and proactively informed customers about ongoing offers and discounts.
- Coordinated with service advisors regarding vehicle maintenance and conducted follow-ups with customers to ensure high satisfaction.
Customer Support and Chat Process at Total Dental Care Pvt. Ltd. (2025-10 – 2026-05)
- Managed appointment bookings and schedules for various dental treatments and consultations.
- Conducted follow-ups with patients and educated them on available dental care offers and treatment plans.
Medical Store Manager at Life Care Medical & General Store (2021-05 – 2025-04)
- Managed daily sales operations, inventory control, and comprehensive customer service functions.
- Maintained stock updates and handled the procurement of general medical items and pharmaceuticals.
- Assisted walk-in customers and provided effective product consultations.
- Ensured strict compliance with pharmaceutical regulations and store operating standards.
Customer Support Executive at Paramount TPA Pvt. Ltd. (2018-12 – 2020-03)
- Processed and informed healthcare clients regarding cashless and reimbursement claims.
- Communicated claim status updates and successfully registered new claims into the system.
- Coordinated with network hospitals for final bill processing via email.
- Managed client correspondence and ensured the timely resolution of all queries.
Customer Support Executive at Magus Customer Dialog Pvt. Ltd. (2015-09 – 2018-05)
- Resolved customer issues related to network connectivity and internet speed.
- Handled customer queries, feedback, and complaints across multiple communication channels.
- Provided technical support and troubleshooting assistance to ensure optimal service delivery and minimal downtime.
Education
Bachelor of Computer Applications in Computer Applications – Tilak Maharashtra Vidyapeeth, Pune (L.N. College) (2008 – 2011)
Higher Secondary Certificate – Maharashtra Board (D.T.S.S College) (2007 – 2008)
Secondary School Certificate – Maharashtra Board (Navjivan Vidyalaya High School) (2005 – 2006)
