Rohit Kumar

9 years across Burger King, McDonald's India (CPRL), Tim Hortons UK, and Reliance Retail — progressing from 2nd AM to General Manager.

Built for: Launching and scaling QSR brands in new India markets — with NSO delivery, multi-unit P&L ownership, and international brand benchmarking (UK) already on the CV.

Certified: UK Food Safety & Hygiene Level 2 (HACCP) · FSSAI Compliance · QSR Brand Standards (BK, McDonald's, Tim Hortons).

Restaurant General Manager - Burger King India - Hisar, Haryana, India

(2025-05)

35-person team | Full P&L + multi-unit deputising

• Cut food cost variance 9% [CM3-verified] — tightened purchase ordering, portion control, and waste protocols across every product category.
• Lifted ATV 11% in one quarter [POS data] — designed LSM activations, combo upselling frameworks, and product-knowledge coaching for all crew and shift supervisors.
• Trimmed staff turnover 18% [quarterly attrition reports] — rebuilt recruitment, onboarding, and a continuous coaching cadence; created a retention-first performance culture replicable across multi-unit scale-up.
• Delivered 100% pass rate on all FSSAI, QSC, and brand audits [audit scorecards] — embedded daily HACCP-aligned compliance checklists and retraining cycles across a 35-person team.
• Supported multi-unit operations [zero KPI breaches during coverage] — deputised for Area Manager across adjacent outlets, applying outlet-level SOP frameworks and KPI cadences at portfolio scale.
• Eliminated peak-period stock-outs [zero supply incidents] — managed vendor coordination, inventory par levels, and aggregator delivery-window planning for Zomato and Swiggy channels.
• Grew outlet revenue 15% [P&L month-on-month] — launched structured LTO campaigns and a team-wide upselling programme directly replicable across a new market scale-up.

Shift Manager - Tim Hortons UK - Sunderland, United Kingdom

(2022-11 - 2025-03)

Global standards immersion — applied to India market on return

• Embedded in a UK high-volume QSR outlet (600+ daily covers) [operational gap analysis] — mapped UK vs. India food-safety, SOP, and brand-compliance standards; the gap analysis directly shaped upgrades rolled out at BK India in 2025.
• Slashed food wastage 12% [weekly wastage logs] — introduced FIFO-based inventory rotation and real-time stock monitoring; practices subsequently adapted for India operations.
• Elevated NPS 20% [quarterly satisfaction surveys] — designed pre-shift coaching cycles and individual performance feedback loops for a 25-person crew.
• Sustained 100% compliance across all UK Food Safety & Hygiene Level 2 audits [HACCP audit records] — expertise directly transferred to FSSAI compliance frameworks on return to India.
• Optimised payroll-to-sales ratio [weekly labour-cost reports] — balanced shift scheduling to control cost while maintaining full peak-period coverage.

Restaurant General Manager - Burger King India - Hisar, Haryana, India

(2021-09 - 2022-10)

Full GM accountability | New Store Opening (NSO) delivery

• Delivered NSO from ground zero — 28-person team built and trading-ready on time [pre-opening timeline] — led end-to-end recruitment, brand-standards training, onboarding, and succession planning.
• Grew monthly revenue 15% [P&L and CM3 reports] — launched upselling campaigns, LTO promotions, and structured product-knowledge training across all dayparts.
• Lowered overhead costs 10% [monthly OpEx variance] — designed and rolled out standardised SOPs across all departments; blueprint subsequently replicable for multi-unit scale-up.
• Owned full P&L, CM3, and EBITDA [monthly Area Manager KPI reviews] — zero missed reporting cycles; full accountability for financial, operational, compliance, and people outcomes.

Retail Store Manager - Reliance Retail - Bikaner, Rajasthan, India

(2020-09 - 2021-09)

15-person team

• Drove 18% footfall uplift [daily traffic counters] — launched targeted promotional campaigns and floor-level activation strategies.
• Boosted individual sales attainment 22% [individual scorecards] — introduced structured coaching frameworks, cash-handling disciplines, and inventory controls.

1st Assistant Manager - McDonald's India (CPRL) - Gurugram, Haryana, India

(2019-03 - 2020-08)

Supported GM on P&L, KPIs, and multi-site coverage

• Brought OpEx down 8% within 6 months [monthly variance vs. budget] — executed cost-reduction initiatives across labour, waste, and supplier lines in a high-footfall outlet.
• Trimmed staff turnover 10% [quarterly attrition data] — built structured onboarding and training programmes; supported GM-level P&L and weekly KPI reporting.

2nd Assistant Manager - McDonald's India (CPRL) - Gurugram, Haryana, India

(2017-07 - 2019-03)

Promoted to 1st AM in 20 months — fastest progression in outlet

• Generated 12% revenue increase over tenure [monthly sales vs. prior period] — championed floor-level sales-activation strategies while consistently hitting QSC and service KPIs.

Bachelor of Hotel Management - Hotel Management - Institute of Hotel Management & Catering Technology (IHM) (2013 - 2017)