Rohit Paul

Operations and Program Management professional with 8.11 years of experience leading healthcare operations, client delivery, PMO governance, and infrastructure projects. Managed teams of up to 67 employees across India, Bangladesh, US and Philippines while driving operational excellence, stakeholder management, workforce planning, KPI governance, and project execution. Experienced in leading cross-functional teams, client-facing engagements, government liaisoning, and large-scale operational initiatives.

Senior Manager - CBM Industrie Pvt. Ltd.

(2026-02)

Leading end-to-end Project Management activities for NHAI, PWD, and Road Safety Infrastructure projects, ensuring successful project planning, execution, stakeholder coordination, compliance, and timely delivery. Managed a project portfolio exceeding ₹8 Crores across NHAI and CPWD projects while leading members from execution team across multiple locations and stakeholders.

• Manage end-to-end execution of NHAI, DMRC, and CPWD infrastructure projects from planning to closure.
• Lead project scheduling, resource allocation, risk management, and stakeholder coordination.
• Drive project governance, KPI monitoring, compliance, and executive reporting.
• Manage vendors, procurement, contracts, and quality assurance activities.
• Coordinate with Government Authorities, Consultants, Contractors, and Clients to ensure timely project delivery.
• Lead cross-functional teams and support business development, proposal management, and strategic initiatives.
• Managed a project portfolio worth ₹11+ Crores across NHAI (₹6 Cr) and CPWD (₹3 Cr) projects.
• Led a team of project execution professionals across multiple project locations.
• Successfully managed projects across 9 NHAI PIUs including Dwarka, Ghaziabad, Sonipat, Agra, Aligarh, Rewari, Bhiwani, Meerut, and Jaipur.
• Delivered the ₹3.5 Crore Blackspot Rectification Project on NH-48 under PIU Rewari ahead of schedule.
• Successfully executed installation of 278 QR Project Information Boards across 9 highway stretches under PIU Jaipur for a project value of ₹45 Lakhs.
• Strengthened stakeholder relationships with NHAI, Government Authorities, Consultants, and Contractors, ensuring seamless project execution and compliance.

Assistant Manager – Business Operations & Client Management Services - Access Healthcare Services Pvt. Ltd.

(2024-03 - 2026-01)

Led Business Operations, Client Management, Team Performance, Process Improvement, and Strategic Initiatives for domestic and international healthcare accounts. Managed cross-functional teams, client stakeholders, operational performance, reporting governance, and service delivery while ensuring achievement of organizational and client objectives.

• Led a team of 67 professionals across healthcare operations projects, ensuring service delivery excellence and operational efficiency.
• Managed business operations, workforce planning, stakeholder engagement, and client delivery across India, US, and Philippines.
• Drove KPI governance, SLA management, performance reviews, executive reporting, and operational controls.
• Managed project delivery, operational governance, process improvement, and risk mitigation initiatives.
• Ensured compliance with client requirements, quality standards, and business objectives.
• Successfully identified new B2B opportunities of ₹87+ crores & managed 7 concurrent healthcare operations projects across multiple client accounts in India, US & Philippines.
• Improved SLA performance from 88% to 95% through process optimization and performance governance.
• Increased revenue generation by 25% through operational excellence and productivity improvement initiatives.
• Led and developed a 67-member team, improving performance, engagement, and service delivery outcomes.
• Implemented KPI dashboards and performance reporting frameworks to strengthen operational visibility and decision-making.

Team Leader – Business Operations - Access Healthcare Services Pvt. Ltd.

(2022-12 - 2024-03)

Led Business Development Operations, Client Engagement, Team Management, Account Management, and Performance Governance activities for healthcare and medical equipment business units across India, the United States, and the Philippines.

• Led a team of 40 professionals (37 Business Analysts/Group Leads and 3 QA Specialists) to achieve operational and client objectives.
• Managed key client accounts portfolio of ₹31+ crores across PAN India and international regions, ensuring service excellence and stakeholder satisfaction.
• Conducted client reviews, performance governance meetings, operational reporting, and strategic business discussions.
• Drove team performance, quality assurance, coaching, training, and process improvement initiatives.
• Collaborated with cross-functional teams to support account growth, client retention, and business expansion.
• Improved Productivity from 80% to 98% through performance management, process optimization, and team development initiatives.
• Increased Product & Execution Quality scores from 87% to 96% through quality governance, coaching programs, and continuous improvement efforts.
• Successfully managed multiple client accounts across India, US, and Philippines, strengthening client relationships and service delivery performance.

Team Leader – Operations & Business Process Optimization - Sunknowledge Services Inc.

(2021-02 - 2022-12)

Led operational teams, process optimization initiatives, revenue management activities, and client engagement functions while ensuring achievement of business objectives, operational KPIs, quality standards, and revenue targets.

• Led a team of 55 Executives, ensuring achievement of productivity, quality, and operational targets.
• Managed workforce planning, performance monitoring, and service delivery activities.
• Developed SOPs, conducted training programs, and drove process improvement initiatives.
• Monitored KPIs, quality metrics, and operational performance through regular reviews and reporting.
• Collaborated with clients and stakeholders to support operational excellence and business objectives.
• Successfully managed and developed a 55-member team across healthcare operations.
• Created and implemented SOPs to standardize processes and improve efficiency.
• Conducted training and coaching programs that enhanced productivity, quality, and team performance.

Subject Matter Expert (SME) – Operations & Business Process Optimization - Sunknowledge Services Inc.

(2019-12 - 2021-02)

Served as the functional expert for operational processes, workflow optimization, quality enhancement, and business performance improvement initiatives across multiple business functions.

• Acted as the primary escalation point for operational issues, process improvements, and business-critical challenges.
• Developed SOPs, process documentation, and training materials to enhance operational efficiency and compliance.
• Conducted data analysis, root cause analysis, and performance reviews to drive process optimization and informed decision-making.
• Developed and standardized operational processes through SOP implementation and knowledge management initiatives.
• Conducted training and mentoring programs that improved team capability, process adherence, and operational performance.

Quality Assurance Analyst - Sunknowledge Services Inc.

(2018-05 - 2019-12)

Managed quality assurance functions, compliance monitoring, process audits, and performance improvement initiatives for internal operations and overseas client/vendor engagements.

• Conducted quality audits and compliance reviews to ensure adherence to client requirements, organizational policies, and operational standards.
• Evaluated process performance, identified gaps, and recommended corrective and preventive actions to improve quality outcomes.
• Developed quality scorecards, audit frameworks, performance reports, and quality dashboards.
• Worked closely with overseas clients, vendors, and operational teams to address quality concerns and improve service delivery.
• Performed root cause analysis and trend analysis to identify recurring issues and drive process improvements.
• Delivered quality feedback, refresher training sessions, and coaching programs to improve team performance and compliance.
• Supported process documentation, policy implementation, and quality governance initiatives.

Senior Business Associate - Sunknowledge Services Inc.

(2017-09 - 2018-05)

Managed critical Revenue Cycle Management (RCM) processes for healthcare providers, new business acquisition, supported revenue optimization, operational efficiency, and client service delivery.

• Executed end-to-end Revenue Cycle Management activities, B2B opportunities, ensuring accuracy, compliance, and timely execution of Projects.
• Analyzed operational workflows and identified opportunities to improve business growth, productivity, turnaround times, and process effectiveness.
• Ensured compliance with client requirements, organizational policies, and quality standards.
• Contributed to process improvement initiatives and knowledge-sharing activities aimed at enhancing operational performance.

Bachelor of Technology (B. Tech) - Electronics & Telecommunication Engineering - West Bengal University of Technology (WBUT) (2016)

Indian School Certificate (ISC) - Higher Secondary Education (Class XII) - St. Joseph & Mary's School (2012)

Indian Certificate of Secondary Education (ICSE) - Secondary Education (Class X) - CMC Carmel Convent School (2010)