Rohit Shetty

Seasoned Banking and Financial Services professional with 15 years of diversified experience across Banking, NBFC, and Corporate Finance, specializing in Banking Operations, Client Lifecycle Management, Retail Branch Operations, KYC/AML Compliance, Enhanced Due Diligence (EDD), Source of Wealth (SOW) Verification, NRI Banking Services, Audit Coordination, Financial Operations, and Team Leadership. Proven expertise in managing high-volume banking operations, leading client onboarding initiatives, ensuring regulatory compliance, resolving complex customer escalations, and supporting financial operations in dynamic business environments. Demonstrated success in collaborating with cross-functional stakeholders, leading operational teams, and driving process efficiency while maintaining exceptional customer service standards.

Finance & Operations Manager - Alphatech Services - Doha, Qatar

(2021-11)

Responsible for managing end-to-end finance operations.

• Manage payroll processing and day-to-day finance operations
• Process and verify invoices every month while ensuring timely expense booking
• Perform Accounts Payable and Accounts Receivable activities
• Coordinate with vendors regarding payment schedules
• Follow up with clients for receivable collections
• Perform Bank Reconciliation
• Ensure financial accuracy and compliance with company policies
• Coordinating with site staff for daily activities
• Negotiating with the Logistic companies

Deputy Manager - Global Service Desk (service Excellence Dept) - YES BANK - Mumbai, Maharashtra

(2018-07 - 2021-09)

Worked across multiple banking functions including Client Onboarding, NRI Banking, Compliance Operations, Audit Support and Transaction Processing.

• Managed onboarding of customer accounts daily
• Performed end-to-end verification of KYC, AML, Enhanced Due Diligence (EDD), Source of Wealth (SOW)
• Ensured complete compliance and internal operational policies
• Managed NRI customer interactions daily through Inbound Calls, Email Support, and other digital media
• Resolved Service Requests

Assistant Manager - Retail Branch Banking Operations - HDFC BANK - Mumbai, Maharashtra

(2013-05 - 2018-02)

Managed end-to-end branch operations while ensuring operational excellence and customer satisfaction.

• Retail Branch Banking Operations
• CASA Operations
• Forex Transaction Processing
• Cash Operations
• Documentation Verification
• Audit Coordination
• Branch Compliance
• Operational Risk Controls
• Worked collaboratively with an 8-member operations team to ensure smooth branch functioning and service delivery
• Documentation Queries
• Complaint Escalations
• Product Queries
• Processed and approved banking transactions
• Worked extensively on Finware, Flexcube, Newgen, CRMNext Applications
• Maintained operational accuracy under high-volume environments
• Supervised a team of 3 executives
• Conducted on-the-job training sessions covering Client Onboarding, Documentation Standards, Compliance Requirements, Operational Accuracy

Senior Operations Officer - INDIA INFOLINE (IIFL)

• Managed Gold Loan Operations
• Cash Handling
• Third-Party Insurance Products

Branch Head - MANAPPURAM FINANCE

• Led overall branch operations managing a team of 4 employees
• Managed Gold Loan Operations
• Third-Party Insurance
• NCD Products
• Cash Management
• Ensured branch profitability, customer satisfaction and operational compliance
• cash operations

Bachelor of Banking & Insurance - Banking & Insurance - Mumbai University (2010)