Rohith Kumar R

Intend to work as a key player in a challenging and creative environment where I can apply my acquired knowledge towards the progress of the company and also to pursue a challenging and a rewarding career.

Telesales Sr.Marketing Team Manager & QA_Specialist - Manju Groups

(2024-01)

• Handle customer queries and complaints professionally marketing strategies and campaigns that align with the company's goals and objectives.
• Guide and support the telesales team to achieve sales goals.
• Lead, mentor, and manage a high-performing marketing team, fostering a collaborative and results-driven work environment.
• Monitor brand consistency across marketing channels and Quality materials then Set and monitor monthly and yearly sales targets for the team.
• Track lead follow-ups, conversions, and sales performance. Ensure quality calls and proper customer handling.

Telesale's Sr.Marketing Manager & QA_Specialist - Telesale's Sr.Marketing Manager & QA_Specialist

(2024-01 - 2026-01)

• Top level sales value topper, customer satisfaction, quality, innovation, or any other input metric, as a team lead I will align, track, and report on the team's progress and results for output metric.

Operations Team Lead & Assistant_Manager - Marketsoft1 Analytical Marketing Services Pvt Ltd

(2023-01 - 2024-01)

As a Team Manager my responsible for mentoring and supporting team leads who reports to me i will keep my team on positive vibes. As a senior team lead provides guidance, coaching, and feedback to help the team leads improve their skills, performance, and leadership. I was developing and managing a team to build strategic business relationships and drive sales growth.

They use analytics and insights to improve profitability and identify category opportunities. As a sales Lead is to supervise and lead the Sales Associates to help increase sales. They do this through recruiting and training new employees, being a resource for all sales staff and supporting them while they interact with customers.

Monitor brand consistency across marketing channels and Quality & Training materials.

Assistant Manager and Team Sales Manager - CASAGRAND builder pvt.ltd

(2021-01 - 2023-01)

• Develop and maintain strong relationships with partners, agencies, and vendors to support marketing initiatives.
• Monitor and maintain brand consistency across all marketing channels and materials.
• Increase daily outreach (calls,whatsapp/emails) to new potential customers, as this directly impacts the top of the funnel.

Sr.Team Lead Quality Analyst & Coach Specialist - KOCHAR INFOTECH PVT LTD

(2021-01 - 2024-01)

Best Operations Tellesales Top Performers in Customer Interface Team.

Sr.Team Lead Quality Analyst & Coach Specialist - Caretel Infotech. pvt.ltd

(2016-01 - 2021-01)

Provides encouragement to team members, including Business IOCL, HP and BPCL team goals and identifying PAN INDIA Process taking care event business also.

Quality Evaluator in Specialist - KOCHAR INFOTECH PVT LTD

(2013-01 - 2016-01)

• Identify and give feedback on agent shortcomings in soft skills and process knowledge. Auditing calls based on set parameters and CTQ's.
• Supports team manager and performs management duties when manager is absent or out of office.Taking training for new batches regarding quality parameters. Preparing shift timing reports reviewing the performance of the agents giving Feedback to operations regarding any deviations in process where necessary.
• Auditing calls based on set parameters and CTQ's. Online/offline monitoring of agent calls to audit and scrutinize.
• Retrieved and analyzed QA information to identify root causes of performance gaps and other QA problems.

Bachelor of B.Sc. - Computer science - ALAGAPPA UNIVERSITY (UGC) (2021-01 - 2024-01)

DIPLOMA IN SPECIALIZATION - ELECTRONICS & COMMUNICATION - ENGINEERING COLLEGE (2010-01 - 2013-01)

X Class - Matriculan Management - LITTLE HOLY ANGELS SCHOOL (1998-01 - 2010-01)