Rohit Kumar

Results-driven and seasoned retail professional with over 23+ years of experience in Store Operations, E-commerce, Inventory Management, and Team Leadership. Eager to leverage my extensive experience in multi-store management and last-mile logistics to contribute to strategic growth, operational excellence, and customer satisfaction at a senior leadership level.

Cluster Operation Manager at More Retail Pvt. Ltd. (2023-03 – 2025-05)

• Store Operations: Managing end-to-end operations of multiple retail stores, ensuring excellent store standards, visual merchandising, and customers experience.
• Inventory & Sales Management: Managed inventory and sales across all stores, ensuring optimal stock levels,product availability, and strong merchandise performance.
• Sales and Business Performance: Led store teams to archive sales targets, drive footfall, and improve conversion through effective campaign and local marketing.
• Merchandising and Visual Standards: Ensure Effective merchandise display, planogram compliance, and attractive store presentation to enhance customer shopping experience.
• Inventory Control & Loss Prevention: Implemented inventory control measures and loss prevention practice to reduce shrinkage and improve profitability.
• New Store Launch Execution: Led planing, setup and opening of new retail stores across multiple locations.
• Vendor & Stakeholder Coordination: Worked with landlords, vendors, and contractors for store setup,maintenance, and day to day operation.
• Compliance & Safety: Ensured compliance with local regulations, safety protocols, and company policies across all stores.

Store Business Manager at More Retail Pvt. Ltd. (More Hyper Mart) (2021-08 – 2023-03)

• Store Operations: Oversaw the end-to-end operations of a large-format hypermarket, ensuring smooth day-to-day functioning.
• P&L Responsibility: Accountable for the Profit & Loss performance of the store, driving strategies to increase revenue and control costs.g
• Inventory Management: Ensured proper implementation of inventory ordering, replenishment, and shrinkage control strategies.
• Training & Development: Coordinated with the corporate training team to conduct need-based training for store staff.
• Team Motivation: Guided and motivated team members to enhance individual performance and improve overall store productivity.
• Loss Prevention: Oversaw and enforced the Loss Prevention Program; implemented proactive measures to reduce shrinkage and theft.

E-Commerce Operations (Amazon Partnership) at More Retail Pvt. Ltd. (More Hyper Mart)

• Order Fulfillment: Coordinated with Amazon operations and delivery partners to ensure timely and safe order dispatch
• Slot Management: Ensured accurate pick and pack of orders before the cut-off time for each delivery slot
• SKU Availability: Monitored real-time inventory to ensure active SKUs were always available for customers on the platform
• Supply Chain Coordination: Worked with supply chain and fresh category teams to maintain freshness and timely stock replenishment
• App Management: Monitored Amazon portal daily for accurate inventory uploads and product visibility
• Asset Management: Maintained daily logs of fixed and consumable assets; placed timely orders for operational needs

Divisional Head – (Apparel & Footwear) at Aditya Birla Retail Ltd. (More Mega Store) (2012-08 – 2021-08)

• Customer Engagement: Interacted with customers to understand their needs, ensuring high service standards and fostering strong customer relationships for long-term retention
• Strategy Implementation: Designed and implemented effective strategies around visual merchandising, promotional campaigns, and customer service to increase footfall and profitability
• Team Guidance: Directed and trained sales staff on product presentation, display setups, signage positioning, and layout optimization to enhance in-store experience
• Inventory Management: Managed the entire inventory life-cycle including stock indenting, ordering, replenishment, FIFO adherence, and minimizing stock-outs or overstocking
• Client Relationship Management: Built and nurtured long-term relationships with key clients and external vendors to drive repeat business and improve customer satisfaction
• Market Research & Competitor Analysis: Conducted detailed market research and tracked competitor strategies to provide inputs for refining marketing plans and sales tactics
• Customer Satisfaction: Drove initiatives to improve customer satisfaction scores by streamlining pre- and post-sale service, ensuring timely deliveries, and maintaining product quality standards

Store Manager at Vishal Mega Mart (2007-10 – 2012-08)

Department Manager at Future Group (2006-03 – 2007-10)

Assistant Store Manager at Tommy Hilfiger (2004-12 – 2006-03)

Shift Manager at Pizza Hut (2000-05 – 2004-05)

MBA in Business Administration – Swami Vivekanand Subharti University

Graduation in General Studies – Rashtriya VishwaVidyapeeth

Certificate in Managerial Excellence in Leadership & Operations

Certification in Computing in Computer Fundamentals – IGNOU