Ronak Rane
Operations and Customer Service professional
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About
Professional Summary Detail-oriented Operations and Customer Service professional with over 4 years of experience in Banking, Insurance, Logistics, and Financial Services. Skilled in customer service, KYC/CKYC verification, document processing, invoice processing, email handling, Excel reporting, and operational coordination. Proficient in maintaining accuracy, ensuring compliance, and delivering efficient back-office support.
Quick learner with strong communication, problem-solving, and time management skills, seeking to contribute to a dynamic organization while continuing to grow in Operations, Banking, Finance, or Customer Service.
Experience
Customer Care Associate (Kotak Mahindra Bank Process) - Eureka Outsourcing Solutions
(2018-05 - 2018-07)
- Assisted customers with banking products and services.
- Scheduled customer appointments.
- Collected and verified required documents.
- Explained account features and benefits.
Trainee – Insurance Operations (ICICI Bank CKYC Process) - Datamatics Global Service Ltd.
(2021-12 - 2022-12)
- Verified customer KYC/CKYC documents.
- Processed customer records accurately.
- Handled Aadhaar, PAN, Passport, Voter ID, and Driving Licence verification.
- Performed Quality Checks (QUC) to ensure document accuracy and compliance.
- Maintained high processing accuracy and adherence to company guidelines.
Senior Associate – Ocean Network Express (Import Operations) - WNS Global Services
(2023-01 - 2025-06)
- Managed South Africa and Europe Import operations.
- Prepared Arrival Notifications.
- Processed invoices.
- Handled customer emails.
- Processed import documentation and invoices.
- Performed Quality Checks (QUC) on shipping documents and operational records.
- Ensured accuracy before final processing.
- Maintained shipment documentation and reports.
Assistant Manager – Rural Term Loan (Prime) - Bajaj Finance Ltd.
(2025-06 - 2026-01)
- Processed Rural Personal Loan applications.
- Verified customer documentation.
- Coordinated loan login activities.
- Managed email communication.
- Assisted with operational reporting.
Education
S.S.C - Pune University (2016)
H.S.C - Pune University (2016)
Graduation - BA Geography - Pune University (2021)
