Ruchi Bhatia

Results-driven Customer Service and Retention Specialist with 7+ years of experience in customer support, customer retention, client counselling, inside sales, relationship management and complaint resolution. Proven track record of managing customer escalations, improving customer experience, maintaining client relationships and delivering service excellence across education and e-commerce industries. Skilled in CRM tools, stakeholder management, cross-functional coordination and process improvement.

Customer Support Specialist - Thunder Tails (Mushkin International)

(2025-10)

• Handle customer inquiries through multiple communication channels.
• Provide product recommendations based on pet measurements and requirements.
• Coordinate with logistics partners and internal teams for delivery-related concerns.
• Manage Amazon and Shipway platforms to ensure smooth customer experience.

Sr. Customer Service & Retention Specialist - The First Feather

(2024-02 - 2025-10)

• Managed customer support and retention programs.
• Resolved escalated customer issues and maintained customer satisfaction.
• Utilized CRM systems for interaction tracking and account management.
• Prepared operational reports and supported training of new employees.

Sr. Customer Service & Retention Specialist - Manya Education (The Princeton Review)

(2022-08 - 2024-01)

• Delivered customer support and counselling services.
• Handled complex client concerns and conflict resolution.
• Maintained customer records and recommended process improvements.
• Assisted in team onboarding and training activities.

Inside Sales Representative - Shiksha.com (Info Edge)

(2021-04 - 2022-06)

Inside Sales Representative - Aakash Institute Pvt. Ltd.

(2020-05 - 2021-04)

Inside Sales Executive - Inspire Education Pvt. Ltd.

(2019-04 - 2020-04)

Bachelor of Commerce (B.Com) - C.S.J.M. University, Kanpur (2011 - 2011)