Ruchi Shrivastav
Customer Experience • Sales & CRM • Marketing & Events
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About
Customer-focused professional combining eight years of premium-service experience with international airlines and a recently completed Executive MBA in Marketing. Proven in managing high-value clientele, driving sales targets, and leading diverse teams. Following a purposeful career break (2013 – 2023) dedicated to raising a family and structured upskilling — including applied consulting projects in retail strategy and B2B market expansion — now returning to client-facing corporate roles with refreshed business acumen and a sharper commercial lens.
Experience
Cabin Crew — Business & First Class | Galley Manager - Qatar Airways - Doha
(2010-04 - 2013-10)
- Served 10,000+ premium passengers across 650+ international flights; handpicked to manage Business, First, and VIP cabins.
- Met sales targets through customer profiling and upselling; trained new crew, owned multi-leg galley inventory, and cleared audits with zero non-conformities.
Cabin Crew - Jet Airways - India
(2007-04 - 2010-03)
- Promoted to international flight operations ahead of peers; delivered consistent in-flight service with strict adherence to safety regulations.
Education
Executive MBA - Marketing - Symbiosis University (2023 - 2025)
Bachelor of Hospitality Management - Hospitality Management - LAD College (2002 - 2006)
