Sahana Sm
HR Recruiter | Talent Acquisition Executive
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About
Dynamic and empathetic professional with 8 years of experience spanning Recruitment, HR Support, and Client Operations. Proven track record in high-volume communication, conflict resolution, and managing candidate (customer) experiences. Skilled in active listening, problem-solving, and managing diverse stakeholder relationships.
Transitioning extensive corporate communication skills into a dedicated Customer Service Representative role to deliver top-tier support and maximize client satisfaction.
Experience
HR Recruiter at KLICPIC COMPANY (2025-05 – Present)
Skill set hired -Non-IT (Warehouse / Purchase / Finance, Sales, Marketing, Customer Support/ Operations / Photographers etc). Customer Relationship Management / De-escalation & Problem Solving /Active Listening
- Screen resumes and shortlist candidates based on role requirements.
- Conduct initial telephonic screening to assess candidate suitability and interest.
- Coordinate interview schedules with candidates and hiring managers.
- Support candidate assessments and recruitment documentation.
- Maintain regular candidate follow-ups and interview communication.
- Assist the recruitment team in ensuring a smooth hiring process.
Family / Maternity Responsibilities at Career Break (2021-06 – 2025-04)
Took a planned career break to focus on family and maternity responsibilities. Returned to the workforce with a strong interest in Human Resources and Talent Acquisition, and successfully re-entered through a recruitment-focused role.
Office Assistant at NATIONAL ASSESSMENT AND ACCREDITATION COUNCIL (NAAC) (2016-05 – 2021-06)
- Prepared presentations, official correspondence, and reports.
- Coordinated meetings, documentation, and stakeholder communication.
- Managed databases and reports using MS Excel and MS Word.
- Supported research projects including All India Analysis of Colleges and Universities.
- Assisted in workshops, awareness programs, and orientation events.
Media Analyst at REPUCOM MEDIA ANALYSIS PVT. LTD. (Nielsen Sports) (2011-02 – 2013-12)
- Performed media branding analysis and quality checks.
- Prepared daily analytical reports for clients and management.
- Worked with large volumes of data while maintaining high accuracy.
- Recognized as Best Employee three times for quality and timely delivery.
Education
Bachelor of Engineering in Electronics & Communication Engineering – VTU (2010)
Diploma – Board of Technical Education (2005)
