Sai Kishore

Dynamic Aviation and Travel Professional with over 7 years of combined experience in high-volume customer service and travel operations. Proven track record of managing complex flight itineraries, resolving critical passenger issues, and enhancing client satisfaction ratings. Expert in flight planning systems, Online Travel Agency (OTA) workflows, and delivering premium frontline service in fast-paced environments

Assistant Manager - FlyTravio Pvt. Ltd.

(2025-01)

• Negotiated lucrative DMC contracts across Southeast Asia, including Thailand, Bali, Singapore, and Malaysia.
• Secured competitive tariff rates and exclusive inventory to maximize OTA profit margins.
• Curated diverse, high-conversion travel itineraries tailored to evolving market trends and customer preferences.
• Led a high-performing Amadeus team handling complex international flight bookings and ticketing operations.
• Optimized global distribution system (GDS) workflows to minimize ticketing errors and ticketing time.
• Trained team members on advanced Amadeus functionalities, improving daily operational efficiency

Snr. Customer Service Executive (TL) - AirIndia SATS

(2022-01 - 2025-01)

• Trained and supervised junior customer service staff to enhance team performance and service quality.
• Maintained detailed records of customer interactions, transactions, and feedback to support service optimization and reporting.
• Monitored compliance with company policies and regulatory requirements to uphold service standards and customer trust.
• Analyzed Customer feedback and service metrics to recommend changes enhancing customer experience and retention.
• Developed and maintained customer relationship management systems to ensure timely and accurate communication with clients.
• Escalated unresolved issues to appropriate internal teams and followed up to ensure timely resolution and customer satisfaction.

Customer Service Executive - Go First Airlines

(2021-01 - 2022-01)

• Analyzed Customer feedback and service metrics to recommend changes enhancing customer experience and retention.
• Developed and maintained customer relationship management systems to ensure timely and accurate communication with clients.
• Escalated unresolved issues to appropriate internal teams and followed up to ensure timely resolution and customer satisfaction.

Post Graduation Diploma - Airport & Aviation Management - UPES (2024-01 - 2025-01)

B.Tech - Computer Science Engineering - GITAM (2015-01 - 2019-01)