Sai Kumar Adulla

To seek a challenging career in an organization having the environment that encourages continuous learning and provides exposure to new technologies, so as to achieve professional and personal growth in the field.

Tax Associate - Metafin Consulting India Pvt Ltd.

(2019-11 - 2021-05)

Worked for US Taxation process as Tax executive. I have total 2 years experience in International voice support. Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Adapt in analytical thinking, strategic planning, leadership, and building strong relationships with business partners.

• Recommended tax strategies to minimize clients' tax liabilities and increase their after-tax income

Customer Service Representative - Sutherland Global Services

(2021-08)

Excellent time management skills combined with a superior knowledge of the customer service industry. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions.

• Developed and implemented customer service standards that improved customer satisfaction by X%
• Collaborated with other departments to ensure customer satisfaction
• Created a customer feedback survey that identified customer pain points and improved customer service
• Created and maintained a database of customer information and transactions, resulting in improved customer retention rates
• Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe

B.COM (COMP) - OSMANIA UNIVERSITY (2015)

INTERMEDIATE - BOARD OF INTERMEDIATE EDUCATION (2011)

10TH CLASS - BOARD OF SECONDARY EDUCATION AP. (2009)