Sakthi Vel

Enthusiastic and dedicated professional with 2+ years of experience in customer support and operations. Proven ability to handle inbound/outbound calls, emails, email support, and client communication with strong problem-solving skills. Seeking an opportunity in an IT organization to utilize my skills and contribute to the growth of the organization.

BI Worldwide – Customer Support Executive at Konexions Back Office Pvt Ltd (2024-02 – 2026-03)

• Managed day-to-day Inbound, Outbound, Invoice and E-mails operations.
• Handled 100+ customer emails daily with 100% accuracy and resolution.
• Provided prompt and precise solutions to customer queries ensuring high level of customer satisfaction.
• Managed product-related issues (damaged/defective/incorrect items) and coordinated with internal teams for resolution.
• Prepared and shared weekly performance reports with the client on key metrics and issue resolution status.
• Conducted outbound calls to educate customers about the redemption process and helped them complete redemptions.
• Achieved monthly redemption targets of over ₹50 Lakhs, contributing ₹20 – ₹25 Lakhs consistently.
• Maintained accurate records of customer interactions, issues and resolutions for quality and reporting.
• Coordinated with operations team to ensure timely replacements/refunds.

MBA in Finance & HR – Karpagam Academy of Higher Education, Coimbatore (2023 – 2023)

BE in Mechanical Engineering – Vetri Vinayaha College of Engineering and Technology, Thotiyam, Tiruchirappalli (2021 – 2021)

Higher Secondary (12th) – Shineshill Academy Matric Hr. Sec. School, Valayapatti, Namakkal (2017 – 2017)

SSLC (10th) – Little Angels Hr. Sec. School, Aniyapuram, Namakkal (2015 – 2015)