Sona Jayswal

Customer Support Executive with experience in KYC processing, Demat account support, inbound/outbound customer communication, issue resolution, and customer relationship management. Strong communication, accuracy, and problem-solving skills with a focus on delivering excellent customer service.

Customer Support Executive at Vertex Wealth Pvt. Ltd. (2024-02 – 2025-08)

• Processed high-volume KYC applications.
• Followed up on pending/rejected Demat applications.
• Conducted cold calling for Demat account opening.
• Managed inbound and outbound customer interactions.

Customer Support Executive at Amey Finance & Real Estate Enterprise (2025-09 – 2026-05)

• Managed customer communications and issue resolution.
• Worked effectively under tight deadlines.
• Coordinated tasks to meet schedules.
• Delivered excellent customer service.

Bachelor of Commerce – Devi Ahilya University (2022 – 2024)