Samim Khan

Hospitality Management Professional with approximately 23 years of experience in hotel and resort operations across India and the UAE. Experienced in managing luxury hotels and resorts with responsibility for guest services, front office operations, housekeeping, food and beverage, maintenance, budgeting, revenue generation, cost control, quality assurance, and regulatory compliance. Strong background in leading cross-functional teams, improving operational performance, maintaining high service standards, and creating memorable guest experiences.

Skilled in financial planning, business reporting, staff development, and implementing operational procedures that support profitability while maintaining exceptional guest satisfaction.

Resort Manager at Royal Paark Resort (2025-10 – 2026-08)

• Managed complete resort operations across all operational departments.
• Maintained high guest satisfaction by ensuring quality service standards throughout the property.
• Supervised Front Office, Housekeeping, Food and Beverage, Engineering, Maintenance, Security, and Sales teams.
• Managed guest complaints and ensured timely service recovery.
• Planned departmental budgets and monitored operational expenditure.
• Reviewed revenue, occupancy, room sales, and profitability reports.
• Controlled operational costs while maintaining service quality.
• Prepared annual budgets and business forecasts.
• Worked closely with Sales and Marketing to improve occupancy, ARR, and RevPAR.
• Reviewed profit and loss statements, cash flow reports, and operational variances.
• Identified revenue opportunities through promotions, upselling, and seasonal campaigns.
• Managed procurement activities and negotiated with vendors for better commercial terms.
• Conducted financial analysis and submitted performance reports with improvement recommendations.
• Planned capital expenditure including renovations, equipment replacement, and operational upgrades.
• Ensured compliance with FSSAI regulations, HACCP standards, hygiene requirements, and hotel SOPs.
• Maintained FIFO procedures, food safety practices, pest control, and kitchen inspections.
• Conducted workplace safety training and emergency preparedness programs.
• Maintained guest safety through regular facility inspections, fire safety compliance, CCTV monitoring, and emergency response planning.
• Ensured cleanliness, sanitation, waste management, and safe drinking water standards across the property.

Manager at Hotel Namastay by Namastay Hospitality Pvt. Ltd. (2023-11 – 2025-09)

• Managed day-to-day hotel operations across all departments.
• Supervised front office, housekeeping, food service, and support teams.
• Implemented operational procedures to improve service consistency.
• Planned employee duty rosters and monitored workforce productivity.
• Supported revenue growth through room inventory optimization.
• Conducted quality audits and implemented corrective measures.

Resort Manager at Raj Samudra Resort by Apricus Hotels & Resorts (2022-04 – 2023-10)

• Managed complete resort operations including accommodation, food and beverage, spa, and administration.
• Improved guest satisfaction through personalized guest engagement.
• Led departmental teams and monitored operational performance.
• Supported budgeting and profitability improvement initiatives.
• Controlled operational costs and departmental expenses.
• Coordinated with vendors and external service providers.
• Maintained quality standards across all guest services.
• Ensured statutory compliance and operational excellence.

Hotel Manager at The Treat Hotel by Yogmaya Spa & Resorts (2018-10 – 2022-03)

• Managed daily hotel operations and guest services.
• Supervised departmental staff and operational resources.
• Managed departmental budgets and expenditure.
• Improved repeat guest business through quality service.
• Coordinated marketing initiatives to support business growth.
• Resolved guest complaints and maintained guest satisfaction.

Duty Manager at Jumeirah Hotels & Resorts (2011-08 – 2018-02)

• Managed daily hotel operations across multiple departments.
• Led operational teams to deliver luxury guest experiences.
• Improved operational efficiency through SOP implementation.
• Monitored occupancy, reservations, and room inventory.
• Controlled departmental expenses and operational costs.
• Conducted operational reviews and quality audits.

Team Leader at Jumeirah Hotels & Resorts (2005-01 – 2011-07)

• Supervised front office and guest service operations.
• Coordinated VIP and VVIP guest arrivals and departures.
• Managed guest reservations and transportation arrangements.
• Prepared operational and occupancy reports.
• Maintained guest profiles and service records.
• Supported housekeeping and food service operations.

Guest Relation Executive at Wild Wadi Water Park - Jumeirah Group (2003-05 – 2004-12)

• Delivered guest relation services for international visitors.
• Responded to guest enquiries and resolved service issues.
• Supported food and beverage operations.
• Maintained hygiene and safety standards.
• Prepared guest documentation and operational reports.

Bachelor's in Hospitality Management & Tourism – Utkal University (2003)

Bachelor's in Arts – Utkal University (1998)