Santhosh Mn

Provide technical and customer support for solar photovoltaic (PV) systems, inverters, and battery energy storage systems (BESS), assisting customers with product inquiries and operational issues. Diagnose and troubleshoot Customer-reported issues, providing effective resolutions or escalating complex cases to the engineering team. Coordinate installation, preventive maintenance, and service requests with field engineers to ensure timely and efficient service delivery.

Solar Customer Support Executive at ATRIA RENEWABLE PRIVATE LIMITED (2026-05 – Present)

• Provide technical and customer support for solar photovoltaic (PV) systems, inverters, and battery energy storage systems (BESS), assisting customers with product inquiries and operational issues.
• Diagnose and troubleshoot Customer-reported issues, providing effective resolutions or escalating complex cases to the engineering team.
• Coordinate installation, preventive maintenance, and service requests with field engineers to ensure timely and efficient service delivery.
• Maintain regular communication with customers throughout the service lifecycle, providing updates and ensuring a positive customer experience.
• Handle customer inquiries and complaints professionally, achieving timely resolution while maintaining high levels of customer satisfaction.
• Manage customer information, service requests, case histories, and follow-up activities using Atria Force (CRM) to ensure accurate documentation and effective customer relationship management.
• Collaborate with technical support, operations, and field service teams to improve service quality and resolve customer concerns efficiently.
• Ensure compliance with company policies, quality standards, and service-level agreements (SLAs) while delivering consistent and professional customer support.
• By Applying strong communication, analytical, and problem-solving skills to support customers and contribute to the efficient operation of renewable energy solutions.

Career Break at Career Break (2023-11 – 2026-01)

• Took a planned career break to prepare full-time for the UPSC Civil Services Examination, during which I developed strong analytical, research, communication, and time management skills.
• I am now fully committed to building my career in the renewable energy/technical support industry.

Intern at PYRA WINDO POWER ACADEMY (2022-09 – 2022-10)

RENEWABLE ENERGY RESOURCES

• Gained hands-on experience in the installation and commissioning of solar street lighting systems, including mounting solar panels, connecting batteries, charge controllers, LED luminaires, and performing system testing.
• Assisted in the installation and maintenance of biogas plant systems, including digester setup, gas pipeline connections, slurry management, and safety inspections for efficient renewable energy generation.
• Worked with energy storage systems, including battery banks, charge controllers, and inverter connections for reliable power backup and energy management.
• Acquired practical knowledge of solar photovoltaic (PV) systems, electrical wiring, load calculations, and system integration for renewable energy applications.
• Performed basic troubleshooting, preventive maintenance, and performance testing of renewable energy equipment to ensure efficient system operation.
• Followed electrical safety standards, installation procedures, and quality practices while working on renewable energy projects.

BE in Electrical and Electronics Engineering – Don Bosco Institute of Technology, Bengaluru (2019-08 – 2023-06)

Plus Two in PCMB – Bharathi pu college (2019-04 – 2019-04)

SSLC – Morarji desai Residential school (2017-04 – 2017-04)