Santhoshi Majji
Customer Support Executive
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About
Customer Support Executive with 2+ years of experience in customer service, inbound and outbound calling, CRM management, lead generation, and customer relationship management. Experienced in handling customer queries, resolving complaints, explaining products and services, maintaining customer records, and delivering excellent customer experiences. Strong communication, active listening, and problem-solving skills with the ability to achieve targets in fast-paced environments.
Experience
Creator Relations Executive at Impact Hub Connect (2025-10 – 2026-06)
- Provided customer support through calls and follow-ups to resolve app-related queries.
- Assisted users with app registration, onboarding, and service usage.
- Handled customer concerns and provided appropriate solutions.
- Maintained customer information and interactions using CRM tools.
- Followed up with users to improve engagement and customer satisfaction.
Tele Caller & HR Executive at Behtar Technologies Private Limited (2024-12 – 2025-06)
- Conducted outbound calls to generate leads and engage potential customers.
- Explained Eaze App features, benefits, and usage process to customers.
- Responded to customer queries and provided product-related information.
- Screened candidates based on communication skills and scheduled interviews.
- Maintained accurate customer and candidate records.
Tele Caller & Customer Support Executive at HDFC Bank Limited (2023-08 – 2024-07)
- Handled inbound and outbound customer calls professionally.
- Assisted customers with loan-related queries and eligibility verification.
- Explained banking products and guided customers through application processes.
- Coordinated with internal teams through email for customer case processing.
- Followed up with customers and achieved monthly performance targets.
Education
Bachelor of Science in B.Sc. – Adikavi Nannaya University (2019 – 2022)
