Sapna Pachare

To work in an environment which encourages me to succeed and grow professionally, where I can utilize my skills and knowledge effectively.

Customer service Associate at Conneqt (quesscorp)Business Solutions Limited (2020-06 – 2021-12)

• Interacted with clients (farmers) regarding agriculture loan dues and repayment schedules
• Provided accurate due date information and resolved customer queries
• Collected payments and followed up on outstanding dues
• Maintained proper records of customer interactions and transactions

Senior Associate NPS System at K-FINTECH Technologies Private Limited (2021-12 – 2022-10)

• Provided customer support for clients related to the National Pension Scheme (NPS)
• Assisted clients with account-related queries, transactions, and service requests
• Ensured high-quality service delivery and customer satisfaction

Relationship Manager at Fintech Blue solutions pvt ltd (2024-01 – 2024-06)

• Recruited financial advisors/agents across multiple cities
• Managed and guided a team to achieve business targets
• Onboarded digital partners and provided business codes and Trained partners for business growth
• Monitored and followed up on monthly, quarterly, and yearly targets

Senior sales Manager - Defence Channel at Pramerica Life insurance (2024-12 – 2025-06)

Recruiting ex servicemen and providing code for business. Giving training to them and helping them to grow business and taking follow up for achieve business

Support & Coordination Executive (Work from Home Freelancer) at The ctc Agency

• Recruiting and Managed client coordination by communicating with customers regarding service requirements
• Understood client needs and provided clear explanations of service processes
• Coordinated with internal teams by forwarding accurate client information for further processing
• Collected, verified, and organized client documentation to maintain accuracy and compliance
• Maintained detailed records and databases, ensuring smooth workflow and quick access to information
• Followed up with clients and internal teams to ensure timely completion of services and reduce delays
• Delivered high-quality customer service, contributing to improved client satisfaction
• Supported operational efficiency by streamlining communication and coordination processes

S.S.C – Maharashtra State Board

Diploma – Maharashtra State Board

Bachelor of Arts – Nagpur University