Shareef Abdul

Results-driven professional with 3+ years of experience at Amazon in customer service and Concession Abuse Prevention team. Skilled in resolving complex customer issues, analyzing fraudulent activities, and ensuring high service quality and delivered exceptional customer service across multiple Amazon international marketplaces, including North America, India, Spain, France, and Germany, ensuring compliance with Amazon policies and customer satisfaction. Strong communicator and team player with a focus on customer satisfaction and operational efficiency.

Customer Service Associate at Amazon Development Center (2022-08 – 2026-04)

Department: CS Operations - VAR. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Consistently enhances customer experience by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

• Provided primary customer support to internal and external customers.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Concession Abuse Prevention [CAP] at Amazon Development Center (2022-08 – 2026-04)

Played a key role in enhancing risk mitigation strategies, reducing financial losses, and maintaining the integrity of business operations.

• Collaborated with cross-functional teams to identify, investigate, and prevent fraudulent activities across various platforms.
• Utilized data analysis tools and fraud detection systems to monitor transactions, flag suspicious behavior, and support compliance with regulatory standards.

Amazon A-to-z Guarantee Claims Handler at Amazon Development Center (2022-08 – 2026-04)

• Managed Amazon A-to-z Guarantee claims for order disputes, non-delivery, damaged, defective, and incorrect items.
• Investigated claims using order history, tracking details, and seller/customer documentation.
• Ensured compliance with Amazon policies while delivering accurate and timely claim resolutions.
• Collaborated with sellers and internal teams to resolve customer issues and improve customer satisfaction.
• Maintained SLA, quality, and productivity metrics in a high-volume operational environment.

BBA – Sardar Patel Degree College (2025)

Intermediate in CEC – Sri Sai Vidya Vikas Junior college (2022)

S.S.C – Gujarati High School (2020)