Sarathkumar . A

Dedicated IT Support Technician with practical experience in hardware troubleshooting, Windows OS installation, and basic networking. Eager to start a career as a Desktop Support Engineer and contribute to efficient IT operations

Freelance Hardware Technician at Self-Employed (2023-10 – Present)

• Analyzed and resolved hardware and software issues on mobile phones and laptops, leveraging schematic diagrams, board viewer tools, and flash tools, achieving 90% first-time resolution rate.
• Installed and configured operating systems and software on 3+ devices per week, ensuring optimal configuration and security settings.
• Troubleshooted customer technical issues, providing clear communication and effective solutions, resulting in average resolution time.
• Managed customer inquiries, providing quick resolution strategies and support, addressing 50+ customer inquiries.
• Diagnosed hardware failures using structured methods based on customer reports, achieving 70% success rate in identifying root causes.

Hardware Technician at Freelance Mobile Shops (2023-02 – 2023-10)

• Diagnosed issues on mobile devices, completing display, charging connector, and battery replacements, repairing 15+ devices weekly.
• Implemented advanced repair techniques, including jumper work to restore circuit connections and resolve track damage, reducing device failure rate post-repair by 50%.
• Performed data restoration and software installations, recovering deleted data and installing/activating Windows OS, recovering data from 70% of devices with data loss issues.
• Collaborated with senior technicians to improve repair processes and implement hardware maintenance best practices, decreasing average repair time by 30 minutes.

Mobile Service Engineer at Lava Authorized Service Center (2022-06 – 2023-01)

• Proposed and resolved issues on 40+ devices per month, including software corruption via flashing and firmware restoration.
• Processed warranty claims for devices with non-physical touch issues, ensuring replacement with 95% first-time resolution.
• Installed and configured 50+ system applications and firmware updates, including stability checks on water-damaged devices.
• Maintained detailed records of repairs, upgrades and technical support activities, logging 100+ records of repair logs, customer interactions and inventory updates.

Electrical Service Engineer at Gee Technologies (2021-09 – 2021-12)

• Maintained the service department's operational efficiency by overseeing equipment and tools, ensuring all resources were readily available for electrical service tasks.
• Co-ordinate to senior engineers in troubleshooting and repairing electrical systems, gaining hands-on experience in diagnosing hardware issues.
• Serviced electrical devices and systems, ensuring adherence to safety standards and improving overall functionality for customer satisfaction.

Advanced Diploma in Laptop & PC Chip Level Service – ICFix Academy, T.Nagar (2026-02 – 2026-04)

Diploma in Cellphone Servicing – Industrial Training Academy, Jafferkhanpet (2022-01 – 2022-02)

ITI in Tool And Die Maker – Government Mens ITI, Guindy (2018-06 – 2020-04)