Sarojkanta Das

Live streaming support and operations engineer with 5+ years running high-availability OTT Live and VOD delivery, incident escalation, and multi-vendor CDN operations. Experienced identifying, triaging, and escalating faults across live streaming platforms, performing root-cause analysis, and providing stability/performance reports to stakeholders and senior management. Skilled in manifest and stream troubleshooting (HLS/MPEG-DASH), SCTE-35/104 signaling, AWS MediaLive, MediaPackage and CloudFront, Akamai CDN configuration, log-based diagnostics, and writing support documentation and run-books that keep on-call teams and new hires aligned during live operations.

Streaming Engineer - Nexgen Tech Solutions

(2026-08)

• Own day-to-day broadcasting operations across multiple concurrent live channels and feeds, ensuring reliable, uninterrupted delivery and a consistently high-quality viewer experience.
• Act as first point of escalation for on-air and delivery issues, making in-the-moment decisions on playout, CDN, and transcoding problems to minimize viewer impact.
• Monitor and tune CDN performance to maintain content availability and delivery quality across distribution endpoints.
• Coordinate playout scheduling and on-air transitions, managing accuracy and timing across live handoffs.
• Manage transcoding workflows end-to-end, validating output quality and format compatibility across delivery platforms.

Support Engineer – CDN Team - YuppTV India Pvt Ltd - Hyderabad, India

(2021-08 - 2026-07)

• Served as escalation point for high-severity, live-in-progress streaming incidents — identifying, triaging, and resolving or escalating faults across ingest, CDN, and playback layers while coordinating with peer teams to prioritize mitigation ahead of root-cause fixes.
• Ran end-to-end OTT Live and VOD streaming operations across simultaneous live events, maintaining high availability and low-latency delivery under SLA commitments.
• Managed live ingest via the Zixi protocol for secure, reliable contribution feeds, and configured/troubleshot Wowza Streaming Engine, AWS MediaLive channels, and MediaPackage endpoints for live and VOD delivery.
• Deployed and maintained streaming infrastructure on Linode cloud servers, owning firewall, port, and network configuration for the platform.
• Validated and resolved issues in HLS (.m3u8) and MPEG-DASH (.mpd) manifests and segment availability, and monitored SCTE-35/SCTE-104 markers to keep SSAI ad-insertion workflows accurate.
• Configured and troubleshot AWS CloudFront and Akamai CDN distributions, including cache behaviors, TTL rules, and geo-restrictions to control delivery and access across regions.
• Diagnosed and resolved playback issues (404/403/5xx errors, buffering, sync drift, missing PDT) using AWS CloudWatch log analysis of ad requests and CDN delivery performance across MediaLive/MediaPackage, CloudFront, and Akamai.
• Executed failover procedures and led live incident response, providing platform stability/performance updates to stakeholders and coordinating customer notifications to maintain service levels during outages.
• Wrote and maintained support run-books and troubleshooting documentation used by the team, and helped onboard and train incoming CDN team engineers.

Network & System Administrator - Kansas Overseas Careers - Begumpet, India

(2019-11 - 2021-08)

• Managed Active Directory, user accounts, group policies, and domain services across the organization.
• Configured and maintained LAN/WAN infrastructure including Cisco switches and routers.
• Installed and supported Windows Server OS, DHCP, DNS, and Office 365 environments.
• Performed system backups, restorations, and hardware/software troubleshooting, building early experience in structured incident handling.

Bachelor of Science (B.Sc.) - Information Technology - Ravenshaw University (2017-05)