Sivasaikumar

Dedicated Network Support And Desktop Engineer with over 6 years of experience in network troubleshooting, customer support, device configuration, and data management at Excell Broadband. Skilled in configuring routers, Cisco switches, GPON OLTs, wireless P2P devices, and maintaining customer and GPON data using MS Excel. Committed to ensuring network reliability and enhancing customer connectivity through technical expertise and proactive support.

Currently serving as Support Team Lead, managing Corporate and ILL (Internet Leased Line) links. Expert in full-cycle desktop hardware/software management, server OS installations (Windows/Linux/Ubuntu), and enterprise-grade network troubleshooting.

Network Support Engineer - Excell Broadband (ISP) - Visakhapatnam, AP

(2019-10 - 2026-03)

• Configured and maintained various routers, Cisco switches, and GPON OLTs to ensure seamless internet connectivity for 2,500+ customers.
• Designed and implemented point-to-point (P2P) wireless device configurations, extending broadband coverage to remote sites up to 5 km with stable performance.
• Maintained and updated customer data and GPON data in MS Excel, ensuring accurate records for 2,500+ users and efficient network management.
• Provided direct troubleshooting support to customers, resolving connectivity, latency, and configuration issues via phone and remote access.
• Raised and managed support tickets for network incidents, coordinating with senior engineers and field teams to ensure timely resolution.
• Configured VLANs, Subnetting, NAT, DHCP, Static Routing, and basic MPLS (Multiprotocol Label Switching) configuration in lab environments to support customer network setups and optimize traffic flow.
• Applied ACLs and Firewall configurations to enhance network security and regulate traffic.
• Monitored network performance using tools like Observium and PRTG, ensuring minimal downtime and stable connectivity.
• Assisted in installing and maintaining broadband equipment, including hardware and software, to support branch operations.
• Supported the setup of LAN (Local Area Network) connections and monitored server activity to ensure network stability.
• Created user accounts and monitored their activity to maintain network security and compliance.
• Interacted with customers to resolve their connectivity problems, ensuring high customer satisfaction.
• Contributed to training junior staff in practical applications of broadband and networking.
• Documented troubleshooting steps and resolutions, contributing to a 15% improvement in issue resolution time.
• Leading the support team to resolve complex network incidents and providing technical guidance to junior staff.
• Managing high-priority Internet Leased Line (ILL) links and ensuring maximum uptime for enterprise clients.

Diploma - ECE - Yalamarthy college of polytechnic (2012 - 2015)

Intermediate - MPC - ABM Junior College (2009 - 2011)

SSC - 10th Class - ZPH School (2008 - 2009)