Sekhar Gorli

Results-driven IAM L2 Support Engineer with 5+ years of hands-on experience in Okta Identity and Access Management. Proven expertise in SSO integration (SAML, OAuth2, OIDC), MFA implementation, user lifecycle management, and Active Directory integration. Skilled at triaging, diagnosing and resolving complex IAM incidents, managing application provisioning, and ensuring compliance with enterprise security policies.

Certified Okta

Professional with a strong track record of collaborating across L1–L3 teams to deliver reliable, secure identity solutions.

IAM L2 Support Engineer - Wipro Limited

(2020-02)

Identity Centralization Rollout Project

• User Account Management: Managed end-to-end user lifecycle including account creation, password resets, account unlocks, profile updates, and de-provisioning across enterprise systems via Okta.
• Access Provisioning: Processed and fulfilled access requests for multiple applications, ensuring timely and accurate user permission provisioning aligned with role-based access policies.
• Incident & Service Request Management: Logged, triaged, tracked, and resolved IAM-related incidents and service requests using ServiceNow, maintaining SLA compliance and detailed audit trails.
• MFA Administration: Assisted users with MFA enrollment, configuration, and troubleshooting across Okta Verify and Google Authenticator; implemented risk-based authentication policies to strengthen security posture.
• SSO Integration & Application Onboarding: Onboarded and administered web and cloud applications for SSO using SAML 2.0, OAuth2, and OIDC protocols; configured sign-on policies, attribute mappings, and IDP routing rules.
• Active Directory & LDAP Integration: Managed Okta integration with Active Directory-Mastered and LDAP-Mastered users; maintained Universal Directory and ensured synchronization integrity between on-premises and cloud directories.
• Security Monitoring & Compliance: Monitored IAM systems for anomalies, security alerts, and scheduled job failures; followed SDLC and change management procedures to ensure Okta solutions met compliance and audit requirements.
• Onboarding & Offboarding: Coordinated identity provisioning for new hire onboarding and timely de-provisioning during offboarding, reducing access risk and ensuring policy adherence.
• L2 Escalation & Collaboration: Collaborated with L3 engineering and vendor teams to escalate and resolve complex IAM issues; provided preliminary root cause analysis and documented resolution steps for knowledge-base articles.
• Training & Mentoring: Mentored L1 support staff on Okta administration, MFA troubleshooting, and identity lifecycle processes; contributed to knowledge-base documentation and internal training sessions.

B.Tech - Computer Science & Engineering - Jawaharlal Nehru Technological University Kakinada (2015)