Sathish Kumar

Desktop support

Talent

ChennaiMember since March 13, 2026

Windows OS Installation & TroubleshootingHardware & Software TroubleshootingRemote Support & Service Desk HandlingActive Directory (User Management & Permissions)Basic Network Support (LAN, VPN, IP Configuration)Email Configuration & MS Office SupportServer OS Installation & Basic MaintenanceAsset Management & System MonitoringFiber Optical Cable Splicing

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About

IT Support Professional with 4+ years of hands-on experience providing end-user technical support across hardware, operating systems, network environments, and Microsoft platforms. Experienced in managing high ticket volumes, supporting enterprise users, coordinating with vendors, and maintaining IT assets in corporate environments. Currently supporting operations at VFS Global Services.

Experience

Desktop Support Engineer at Kalyx Infotech (2025-02 – Present)

Client: VFS Global Services

Provided remote and on-site technical support to end-users, ensuring minimal downtime
Installed, configured, and maintained Windows operating systems and enterprise applications
Diagnosed and resolved hardware, software, and basic network issues within SLA timelines
Managed 50–150 service desk tickets per day across multiple user environments
Allocated and configured up to 30 laptops for new users in a single day
Performed monthly health checks for approximately 2000 systems
Created and managed user accounts and permissions in Active Directory
Configured VPN connections and supported email setup (Outlook)
Coordinated with vendors for component replacement and advanced issue resolution
Handled IT asset management and system monitoring activities

Desktop Support Engineer at Winz Systems (2024-07 – 2024-12)

Desktop Support Engineer at ADOMITA (2024-01 – 2024-06)

Desktop Support Engineer at Azentio (2022-02 – 2022-11)

Desktop Support Engineer at Skopsys (2021-01 – 2022-01)