Sathish s (Charles)

Dedicated and results-driven professional with combined experience in customer service and Human Resources. Proven track record in enhancing customer satisfaction and optimizing HR processes, specializing in both domestic and international hiring. Skilled in building strong relationships, managing recruitment cycles, and implementing effective onboarding strategies.

Adept at identifying talent needs and aligning them with organizational goals, while ensuring a positive candidate experience. A proactive communicator with a passion for fostering inclusive workplace cultures and driving employee engagement. Ready to leverage expertise to contribute to a dynamic team and support organizational growth.

SR. Executive HRM - Regional HR Manager – South India | SPOC – Recruitment & HR Operations at Khadim's India Pvt Ltd. (2025-10 – Present)

Acting as Single Point of Contact (SPOC) for end-to-end recruitment across South India region. Managing complete hiring lifecycle in close coordination with TREs, Area Managers, and Operations Teams to ensure timely manpower fulfillment.

• Acting as Single Point of Contact (SPOC) for end-to-end recruitment across South India region.
• Managing complete hiring lifecycle in close coordination with TREs, Area Managers, and Operations Teams to ensure timely manpower fulfillment.
• Successfully onboarding 4–5 candidates independently through personal networking and field influence, without reliance on job portals, vendors, or third-party agencies.
• Building and maintaining strong partnerships with NGOs, non-profit trusts, and charitable organizations to create sustainable hiring pipelines.
• Developing strategic relationships with college Placement Officers to support bulk and entry-level manpower requirements across the region.
• Coordinating with outstation candidates for smooth relocation, including support with accommodation and food arrangements.
• Overseeing store-level operations from an HR perspective to ensure workforce alignment with business objectives.
• Handling employee grievances and ensuring timely resolution to maintain a positive work environment.
• Supporting manpower acquisition through multiple sourcing channels including field hiring, references, institutional tie-ups, and community networks.

HR and Admin at Helen and Sons Business Consultancy FZC (2023-06 – 2025-05)

Managed recruitment processes, onboarding programs, employee records, payroll processing, and HR administrative support.

• Manage the recruitment process, including job postings, screening resumes, and conducting interviews
• Coordinate and facilitate onboarding programs for new hires to ensure a smooth transition into the company
• Maintain and update employee records in compliance with legal requirements and company policies
• Ensure accurate documentation for new hires, terminations, and employee changes
• Support payroll processing by ensuring accurate timekeeping and leave records
• Assist employees with benefits enrollment and inquiries
• Act as a point of contact for employee inquiries regarding HR policies, procedures, and benefits
• Facilitate conflict resolution and provide support in employee relations matters
• Provide administrative support to the HR department, including scheduling meetings and managing correspondence
• Maintain confidentiality and professionalism in handling sensitive information

Recruitment Consultant at Pure Staffing Solution (2022-02 – 2023-05)

Sourced and recruited qualified candidates using various sourcing methods including job boards, social media, networking, and direct outreach.

• Utilize various sourcing methods, including job boards, social media, networking, and direct outreach to find qualified candidates
• Leverage Canadian-specific platforms and resources for effective candidate sourcing
• Conduct initial screening of resumes and applications to shortlist candidates based on qualifications.
• Build and maintain a talent pipeline by engaging with potential candidates
• Provide guidance and support to candidates throughout the recruitment process, from initial contact to offer acceptance
• Present qualified candidates to clients, highlighting their strengths and fit for the role
• Prepare and deliver regular updates to clients regarding recruitment progress and market insights
• Stay updated on industry trends and labor market conditions in Canada.

Internal Recruiter at Lorven Technologies Pvt Ltd (2020-03 – 2022-01)

Collaborated with hiring managers to understand staffing needs and identify qualified candidates for internal positions.

• Collaborate with hiring managers to understand staffing needs and create job requisitions
• Utilize internal databases, employee referrals, and networking to identify potential candidates within the organization
• Review applications and resumes to shortlist candidates based on qualifications and fit
• Schedule and coordinate interviews between candidates and hiring managers
• Maintain regular communication with candidates throughout the recruitment process, providing updates and feedback
• Work closely with HR to ensure alignment on recruitment strategies, policies, and compliance with labor laws
• Build and maintain a talent pool of internal candidates for future hiring needs
• Track and analyze internal hiring metrics to inform recruitment strategies

Telesales Representative at Moringo Organics Pvt Ltd (2019-09 – 2020-03)

Conducted telesales activities including customer follow-up, order processing, and relationship building to exceed sales targets.

• Maintain accurate records of calls, sales, and customer interactions in CRM systems
• Conduct follow-up calls with customers to ensure satisfaction and explore additional sales opportunities
• Meet or exceed sales targets and quotas set by management on a regular basis
• Process orders and assist customers with their purchases, ensuring accurate entry of information
• Build and maintain strong relationships with customers to encourage repeat business and referrals
• Identify and qualify potential leads through cold calling and follow-up calls
• Develop and deliver engaging sales pitches tailored to the needs of potential clients

Customer Relationship Officer at Bankbazaar.com (2017-09 – 2019-09)

Provided exceptional customer service via phone, email, and in-person, addressing inquiries, resolving complaints, and promoting banking products.

• Provide exceptional service to customers via phone, email, or in-person, addressing inquiries and resolving issues promptly
• Assist customers in understanding product features and benefits, guiding them in selecting the right products to meet their needs
• Identify opportunities to cross-sell or upsell additional banking products and services based on customer profiles and needs
• Address and resolve customer complaints or concerns related to products and services, ensuring a positive customer experience
• Ensure all customer interactions comply with banking regulations and company policies, maintaining confidentiality and data security

Bachelor in Business and Administration – Mazhar-ul Uloom (2014-06 – 2017-06)