Satinath Maity

Dedicated and detail-oriented Customer Service Associate with nearly 4 years of experience in retail banking operations at ICICI Bank. Skilled in customer relationship management, transaction handling, compliance, and operational efficiency. Seeking to leverage expertise in banking processes and client servicing to contribute to organizational growth and customer satisfaction.

Relationship Manager - ICICI Bank - Branch Banking Division

(2022-07)

• Built and maintained strong relationships with retail and corporate clients, ensuring high levels of customer satisfaction.
• Achieved monthly and quarterly sales targets by cross-selling products such as savings accounts, loans, insurance, and investment services.
• Ensured compliance with RBI guidelines, KYC norms, and internal audit requirements.
• Assisted in branch revenue growth by identifying new business opportunities and expanding customer base.
• Supported digital banking initiatives to enhance customer convenience and reduce manual processes
• Achieved Cross-selling targets
• Recognized for excellent customer service
• Best employee award FY23-FY24

Bachelor of Science - Mathematics Honors - Vidyasagar University

Intermediate - West Bengal Council of Higher secondary Education

Matriculation - West Bengal Board of Secondary Education