Saumyarup Mitra

A dedicated and industry-experienced hospitality professional with a strong academic foundation in Hotel Administration and Tourism Management, currently pursuing a Master's in Tourism and Travel Management. With over four years of hands-on experience spanning luxury hospitality, travel coordination, and customer relationship management, I bring a practical, real-world perspective into academic environments. My professional journey includes front office operations at prestigious hotel brands, where I developed expertise in guest relations, reservation systems (Opera, IDS and Ezee), and service excellence.

Transitioning into roles in retail and relationship management further strengthened my communication, problem-solving, and customer engagement skills—key competencies that I aim to translate into effective teaching methodologies. I am passionate about mentoring students in hospitality operations, tourism management, and service excellence, with a focus on bridging theoretical knowledge and industry practices. My academic background, complemented by a Postgraduate Diploma in Human Resource Management, enables me to guide students not only in technical skills but also in professional development, teamwork, and leadership.

Committed to fostering an engaging learning environment, I strive to inspire future hospitality professionals by integrating experiential insights, case-based learning, and industry-oriented training.

Faculty - Dolphin School of Hotel Management - Kalyani

(2026-06)

• Rooms Division Faculty: Responsible for teaching and mentoring students in front office, housekeeping, and guest service operations, integrating industry practices with academic frameworks to prepare learners for professional excellence in hotel management.
• Tourism Faculty: Engages students in the study of heritage, cultural, and religious tourism, delivering applied knowledge and comparative frameworks to foster critical understanding and sustainable tourism development.

Assistant Front Office Manager - Mistwood Holidays and Resorts - Durgapur

(2025-12 - 2026-05)

Supported the management of daily front office operations, ensuring smooth guest handling and high service standards in a fast-paced hospitality environment.

• Supervised and guided a team of front desk associates, improving operational efficiency and reducing guest wait times by up to 20%.
• Managed check-in/check-out processes and reservations through eZee Absolute PMS, handling 100+ guest interactions daily with accuracy and professionalism.
• Resolved guest complaints promptly, contributing to a 15% increase in guest satisfaction scores and positive feedback.
• Coordinated closely with housekeeping and maintenance teams to ensure 95%+ room readiness efficiency during peak occupancy periods.
• Implemented upselling techniques at the front desk, driving an increase in room upgrade revenue by 10–12% monthly.
• Maintained compliance with hotel policies and service standards while assisting in training new staff, leading to improved team performance and consistency in service delivery.

Relationship Manager - Spinny (Pureride Technologies Pvt. Ltd) - Noida

(2023-12 - 2025-05)

Responsible to support customers in their car buying journey at the retail hub.

• Engage customers and building relationships with customers, understanding their needs, and recommending products accordingly.
• Managing the hub inventory and ensuring it meets customer demands.
• Meeting and engaging with customers, showing them cars, conducting test drives, negotiating deals and conversion of sales to achieve Monthly Targets.

Documentation Assistant - HLFPPT (HINDUSTAN LATEX FAMILY PLANNING PROMOTIONAL TRUST) - Noida

(2022-01 - 2022-07)

Developed and maintained detailed project documentation that enabled effective tracking of project progress and facilitated collaboration along with planning and executing travel needs as and when required.

Sales consultant - Dealskart Online Services Pvt. Ltd. (John Jacobs) - New Delhi

(2020-08 - 2021-12)

Analyzed customer feedback to identify requirement of customers and led initiatives to convert the potential customer in retail channel outlet.

Senior Front Office Associate - Fortune Park Panchwati - Santragachi, Howrah

(2018-01 - 2020-03)

Highly Responsible to Greet guests warmly upon arrival and farewell at departure. Verify reservations, assist with check-in and check-out procedures, and process payments accurately.

• Handle incoming reservations, modify existing bookings, and manage cancellations using a property management system (PMS) such as Opera & Fidelio.
• Answer guest inquiries in person, via telephone, and email, providing detailed information on hotel amenities, local attractions, dining options, and other services.
• Resolve guest issues promptly and escalate matters to management when necessary.

Front Office Associate - The Oberoi Maidens - New Delhi

(2017-03 - 2017-12)

Highly Responsible to Greet guests warmly upon arrival and farewell at departure. Verify reservations, assist with check-in and check-out procedures, and process payments accurately.

• Handle incoming reservations, modify existing bookings, and manage cancellations using a property management system (PMS) such as Opera & Fidelio.
• Answer guest inquiries in person, via telephone, and email, providing detailed information on hotel amenities, local attractions, dining options, and other services.
• Resolve guest issues promptly and escalate matters to management when necessary.

Front Office Associate - Le Meridien - New Delhi

(2016-09 - 2017-02)

Highly Responsible to Greet guests warmly upon arrival and farewell at departure. Verify reservations, assist with check-in and check-out procedures, and process payments accurately.

• Handle incoming reservations, modify existing bookings, and manage cancellations using a property management system (PMS) such as Opera & Fidelio.

Master of Tourism and Travel Management - Tourism and Travel Management - IGNOU, New Delhi (2025-01)

Post Graduation Diploma in Human Resource Management - Human Resource Management - IGNOU, New Delhi (2022-07 - 2023-09)

B.Sc in Hospitality & Hotel Administration - Hospitality & Hotel Management and Tourism - IHM, Shimla (2013-07 - 2019-06)

CBSE - Commerce - Khaitan Public School, Ghaziabad (2011-04 - 2013-03)

CBSE Matriculation - Simpkins School, Agra (2011-03)