Shailesh Gawade

Experienced Desktop Support and System Engineer with hands-on expertise in Windows administration, Microsoft 365, Active Directory, networking, endpoint security, Citrix, firewalls, backups, and enterprise IT support. Strong background in troubleshooting, infrastructure maintenance, and delivering high-quality technical support.

Senior Desktop Support Engineer - HT Innovative Technologies Pvt. Ltd. (Client: Infinity Engineering Solutions Pvt. Ltd.)

(2025-09)

• Manage IT operations for Mumbai office and provide remote support for Hyderabad users.
• Administer Microsoft 365 including user provisioning, license management, mailbox support, and password resets.
• Manage Active Directory users, groups, and permissions.
• Support Grandstream firewall operations and troubleshoot network connectivity issues.
• Manage ESET Endpoint Security and monitor endpoint compliance.
• Install and troubleshoot Tekla, AutoCAD, ZWCAD, and GstarCAD applications.
• Provide Citrix support and remote access troubleshooting.
• Administer NAS storage, backup scheduling, monitoring, and data restoration.
• Support biometric attendance systems and greytHR attendance platform.
• Maintain IT asset records, access logs, and provide timely user support.

System Engineer - Precision Techserve Pvt. Ltd. (Client: Sutherland Global Services)

(2024-01 - 2025-12)

• Implemented BitLocker encryption and Data Loss Prevention compliance.
• Managed Active Directory administration and endpoint security.
• Worked with SentinelOne, Zscaler, Websense, MDM, and Forcepoint tools.
• Resolved incidents through ServiceNow and iSmart ticketing.
• Installed and configured printers, plotters, and user workstations.
• Supported management video conferences and enterprise IT infrastructure.

Desktop Support Engineer - Vitality Business Support Services LLP

(2023-01 - 2024-12)

• Provided Windows, Office 365, Outlook, Active Directory, LAN, firewall, backup, and printer support.
• Installed software and hardware and resolved desktop issues for end users.
• Handled tickets through ManageEngine and delivered remote support.

Freelancer – Cyber Café Operations - Self-employed

(2013-01 - 2023-12)

• Managed daily computer operations, troubleshooting, printing, scanning, and online services.
• Installed Windows, applications, antivirus, and peripherals.
• Delivered technical assistance and maintained customer service records.

Bachelor of Computer Applications - Computer Applications (2013)

12th Science - Science (2009)