Shaj Shaju

Experienced and results-driven hospitality professional with over 8 years of progressive experience in hotel operations, guest services, and reservations management. Proven ability to lead teams, enhance guest satisfaction, and optimize operational efficiency. Strong background in front office management, revenue handling, and customer relationship management.

Reservation Manager - A.R. Thanga Kottai - Yelagiri

(2024-01)

• Manage hotel reservations, ensuring optimal room occupancy and revenue generation.
• Handle guest inquiries, bookings, cancellations, and special requests professionally.
• Coordinate with front office and housekeeping departments for smooth operations.
• Maintain accurate reservation records and reports.

Operations Manager - JR Groups of Hotels - Pondicherry

(2020-01 - 2024-12)

• Supervised daily hotel operations, ensuring high standards of service and efficiency.
• Led and trained staff to deliver exceptional guest experiences.
• Monitored budgets, controlled costs, and improved operational productivity.
• Implemented policies and procedures to enhance service quality and compliance.

Duty Manager - Anmol Continental Hotel - Hyderabad

(2016-01 - 2020-12)

• Oversaw front office operations and handled guest relations.
• Resolved customer complaints promptly to maintain satisfaction.
• Coordinated between departments to ensure seamless service delivery.
• Managed staff scheduling and daily operational reports.

Bachelor of Commerce (Company secretary) - B.Com (CS) - Hindustan College of Arts and Science