Shalini Paras

Dynamic and results-driven professional with hands-on experience in customer service, relationship management, and EPC project support. I seek challenging opportunities where I can fully leverage my interpersonal, organizational, and technical skills to drive customer satisfaction and contribute to organizational success.

Customer Service Associate - Teleperformance India

(2024-03 - 2024-12)

• Handled inbound/outbound customer calls professionally, resolving queries with empathy
• Assisted with product/service enquiries, billing issues, and technical support
• Maintained accurate CRM records (Salesforce, Zendesk) and ensured data security compliance
• Consistently met KPIs: call handling time, first call resolution & customer satisfaction scores
• Escalated complex cases appropriately and stayed updated on products/services

Relationship Manager - Pro Power Energies

(2024)

• Managed and nurtured relationships with franchise partners to drive business growth
• Upsold solar energy setups to new and existing clients, exceeding revenue targets
• Maintained long-term relationships with franchise partners ensuring satisfaction and retention
• Coordinated with internal teams to ensure timely delivery and post-sale support

EPC Support / Relationship Manager - Mfins Services Pvt. Ltd.

(2024-05 - 2024-01)

• Assisted in EPC project coordination — procurement, delivery tracking, and documentation
• Maintained project records: RFQs, POs, invoices and real-time status dashboards
• Monitored timelines and prepared daily/weekly progress reports with 100% accuracy
• Ensured compliance with technical specifications, safety standards & client requirements
• Built and maintained relationships with vendors and project stakeholders

B.Com Graduate - L.R. Tiwari Degree College (2023 - 2024)

HSC (12th) - Mumbai University (2021)

SSC (10th) - Mumbai University (2018)