Mehreen Khan
Customer Service and Relationship Management Professional
Talent
KanpurMember since August 13, 2026
Customer SupportComplaint HandlingCustomer Follow-upNPS/PSFCRM/DMSCustomer Retention
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Customer SupportComplaint HandlingCustomer Follow-upNPS/PSFCRM/DMS
About
Customer service and relationship management professional with 6 years of experience, including 3 years as a Customer Care Executive and 3 years as a Customer Relationship Manager. Experienced in customer queries, complaint handling, follow-ups, feedback/NPS, CRM/DMS operations, Excel reporting and customer retention. Seeking a Work From Home Customer Support / Customer Service role.
Experience
Customer Relationship Manager (CRM) - KTL TVS Service Centre - Kanpur
- Managed customer relationships, follow-ups, retention and service reminders.
- Handled customer complaints and coordinated with Service Advisors and technicians for resolution.
- Managed NPS/PSF feedback and complaint closure activities.
- Maintained CRM/DMS records and customer-related Excel reports.
Customer Care Executive (CCE) - KTL TVS Service Centre - Kanpur
- Handled customer calls, service queries and complaints professionally.
- Provided customers with service updates and proper explanations of work and charges.
- Recorded customer concerns and coordinated timely resolution.
- Conducted customer follow-ups and supported customer satisfaction.
Education
Bachelor of Commerce - Commerce (2022)
