Shashank Sharma

Result-driven Professional with 11+ years of experience bridging the gap between Sales, Learning & Development (L&D), and Operations. Expert in driving revenue growth, streamlining operational processes (SOPs), and fostering a continuous learning culture to build high-performance teams.

Senior Trainer (Field & Backend Operations) at SBI Card and Payment Services Ltd. (2025-01 – Present)

• End-to-End Training: Designing and executing training programs for Field Sales (Feet-on-Street) and Backend Operations teams.
• Process & Verification: Training support teams on precise "Back Check Calls" and compliance protocols before card issuance.
• Revenue Generation: Coaching backend teams on Up-selling techniques for premium card upgrades and add-on financial services.
• Performance Management: Monitoring KPIs, conducting skill gap analysis, and executing targeted refresher sessions.
• Compliance & SOPs: Ensuring strict adherence to regulatory guidelines and corporate Standard Operating Procedures.

Manager - Interface & Secondary Sales at Greymetre Consultants Pvt. Ltd. (2023-01 – 2025-12)

• Enterprise Accounts: Directed loyalty programs and sales automation for clients like Gajara Gears, Silver Pumps, and Kailash Grain Mills.
• App Adoption: Led the strategic launch, field execution, and user adoption of proprietary mobile applications for loyalty and FOS operations.
• Sales Strategy: Developed and optimized secondary sales revenue mechanisms while managing daily channel operations.
• Leadership: Managed and mentored cross-functional sales and technical support teams for seamless delivery.

Program Manager (Loyalty Operations & Sales) at Imast Operations Pvt. Ltd. (2018-01 – 2023-12)

• Project Delivery: Managed end-to-end loyalty programs and sales automation for Jamna Auto, Varuna Pumps, Trident Paper and Virgo Laminates.
• Channel Engagement: Directed rewards programs tailored for diverse channel partners (Retailers, Mechanics, and Carpenters).
• Automation Launch: Drove the adoption of proprietary mobile applications for Loyalty Management and FOS automation.
• Data Analytics: Analyzed core sales and loyalty program data to track user engagement and deliver actionable business insights.

Training Manager at KK Associates (2016-01 – 2018-12)

• Project Training: Executed product and sales training for high-profile client projects including Paytm and Airtel Payment Bank.
• Team Development: Mentored sales and training teams, monitoring field execution to align with client-specific targets.
• Workshops: Conducted soft skills workshops, performance counseling, and motivational sessions to reduce attrition.

Sales Team Leader & Sales/Process Trainer at Dainik Bhaskar (2013-01 – 2016-12)

• App Monetization: Led a Feet-on-Street (FOS) team to acquire users and convert free users into premium paid subscribers for the "W Buddy" app.
• Team Leadership: Assigned territories, monitored daily field activities, and tracked KPIs to meet aggressive sales targets.
• Onboarding: Designed and executed training modules focusing on product knowledge and pitch delivery for new hires.

M.B.A. – Devi Ahilya Vishwavidyalaya (DAVV), Indore

B.Com. – William Carey University (2021)

Diploma in Computer Science Engineering – S.V.P., Indore (2013)

H.S.S.C. (12th) – M.P. Board, Bhopal (2010)